30 Years in Business: What It Really Takes to Last | Richard Finlayson

What does it actually take to build and sustain a business for over 30 years?

In this episode, we sit down with Richard Finlayson, Director of Quality Group, to unpack a journey that spans continents, industries, and decades of change. From growing up in global hospitality environments to leading one of Australia’s long-standing training organisations, Richard shares the real story behind longevity in business.

We cover the highs, the setbacks, and the moments that tested everything—from navigating COVID in a face-to-face training industry, to making tough calls on failed ventures, and adapting to a rapidly changing landscape driven by AI and shifting markets.

But beyond the business, this is a conversation about people—mentorship, leadership, and the impact of helping others build better futures.

💡 In this episode:

• The reality of running a business for 30+ years
• Lessons from failure (and what most people get wrong)
• How COVID reshaped training and hospitality
• The role of AI in modern business
• Why great businesses always find a way
• The importance of people, culture, and leadership

This is a raw and insightful conversation with someone who’s seen it all—and kept going.