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Deliver What You Promise

The Building Blocks of Business

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Deliver What You Promise

By: Bali Padda
Narrated by: Homer Todiwala
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Bali Padda is the operations maverick behind LEGO's remarkable turnaround from a business basket-case, struggling to deliver on its orders, to the biggest and most profitable toy brand in the world.

As Chief Operations Officer at LEGO, Bali overhauled the toy company by shaking up its operations and instilling essential business fundamentals. He resolved issues across the supply chain and forged close partnerships between functions. He cut unpopular product lines and diverted the company's attention on hero items. He developed a relentless focus on customer service - of delivering what was promised - and he instituted weekly performance briefings known as the Visual Factory, which ultimately spread throughout the whole organization and transformed culture and performance. LEGO became the largest toy manufacturer in the world, and Bali was honoured with becoming the company's first non-Danish CEO in 2017.

In Deliver What You Promise, Bali distils his methodology at LEGO into ten essential, fundamental lessons. From how to reduce complexity to prizing reliability over agility. Why a business should be treated like a living organism and how to bring everyone together under a shared sense of purpose. On when to use soft and hard managerial skills and the hidden risks of success.

Illustrated by insider stories from LEGO, these are enduring principles that both young starters and established leaders alike need to know and can implement straight away, to deliver on what is promised. Business Business Development & Entrepreneurship Entrepreneurship Leadership Management & Leadership Professionals & Academics Inspiring Management
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Critic reviews

Full of timeless, insightful and essential business strategy with great stories ... Bali knows how to keep a successful company firing
Every day I think about how Bali would do things. My company is 100% run in the Bali Padda style
Bali Padda's mind and writing shed light on some of the most complex challenges faced by organizations. There are two kinds of leaders: those who ask for clarity, and those who bring clarity. In today's uncertain, volatile and complex world we need more of the latter. Bali Padda stands out in this rare category.
An amazing book about how mastering the supply chain became a fundamental pillar to save LEGO and to make it a formidable company. It is the most needed book today for companies facing unprecedented supply chain disruptions.
All stars
Most relevant
Having seen Bali’s work and style being an insider at The LEGO group I have witnessed it first hand.
Last chapter stroke a chord to my heart, A person having been instrumental of the success of the company if he faces such a treatment what as a common employee I can expect.

Honest -Straight from the heart

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Found this really interesting and an excellent book to read which was relatable to when I ran a business and I’ve been taking notes the whole way ready to start the next one. Small key points that would be instrumental for all companies and understandings of working with staff and business relationships!!

Taking notes from every chapter

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Hits the relevant beats, and has a couple of entertaining anecdotes, however, overall I was let down by the straightforward nature of this story, and was hoping for more “war” stories.

Fairly run of the mill

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