In this episode of the Coleman Associates Innovation Podcast, Amanda Laramie sits down with four leaders from Cherry Health in Michigan to discuss their organization's journey toward truly integrated, whole-person care.

What started as an effort to better connect medical and behavioral health services evolved into a broader transformation of workflows, culture, patient access, and team-based care. Cherry Health shares how they redesigned operations, embedded behavioral health consultants, community health workers, nurse care managers, and other team members into primary care workflows, and created a more coordinated approach to serving patients.

The results have been significant. Listen for their No-Show rate reduction improvement, how they organically improved their patients per hour as a result of lower No-Shows, how they expanded integrated care to offer patients more services during one visit, and how that impacted their quality and financial stability too.

Throughout the conversation, the Cherry Health team discusses both the operational and cultural changes required to make integration successful, including redesigning workflows, clarifying team roles, creating accountability systems, and moving away from a permission-based culture toward one focused on finding ways to meet patient needs.

Guests:

Bill Joure, Chief Operating Officer

Julee Geib, Director of Practice Operations

Cynthia Wagenhofer, Chief Financial Officer

Anna Gerard, Director of Behavioral Health

Host: Amanda Laramie

Resources Mentioned:

The 4 Disciplines of Execution

Bill Joure references The 4 Disciplines of Execution by Chris McChesney, Sean Covey, and Jim Huling. The book's concepts around focusing on lead measures, creating visible scoreboards, and establishing a cadence of accountability influenced Cherry Health's approach to performance management and operational improvement.

Learn more: https://www.4dxbook.com

Mastering Leadership the Coleman Way by Melissa Stratman

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