What if the secret to successful return-to-work for brain and spinal injury claimants lies not only in physical recovery, but in how we understand—and change—behavior? At Craig Hospital, Board Certified Behavior Analyst Arielle Reindeau reveals a pioneering model where behavioral science drives better therapy participation, faster progress, and ultimately, greater independence.

Learn why insurers and agents increasingly see the value in specialized rehabilitation centers that treat behaviors as modifiable variables—not fixed obstacles. Through remarkable case studies, you’ll hear how Craig Hospital blends intensive medical care, neuropsychology, family guidance, and data-driven behavioral interventions to overcome aggressive outbursts, refusal of care, and so-called “difficult” patient labels.

In this episode, discover actionable insights that can help you advocate for smarter claims strategies—potentially lowering costs and improving claimant outcomes. Explore the financial and human impact of integrating behavior analysis into every step of recovery, and start thinking differently about the path to independence for your insureds.

Ready to understand the future of workers’ comp? This is the episode your bottom line—and your client's families—can’t afford to miss.

Season 10 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matthew Yehling. If you want to reach out to anyone at Berkley Industrial Comp, call 1-800-448-5621.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkleyindustrial.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

What makes workers' compensation work better? Our Season 9 wrap-up brings together key voices from across the industry to reflect on the episodes that shaped our understanding of what truly matters in claims management.

The conversation takes a fascinating turn when Matt Yehling shares how going beyond minimum requirements created life-changing results for an injured worker needing a prosthetic limb. Rather than settling for local options, the team flew him to a specialized facility in Atlanta, resulting not just in a better prosthetic, but in full return to work and renewed quality of life. This powerful story exemplifies how investing more upfront often creates better long-term outcomes for everyone involved.

Responsiveness emerges as a critical theme throughout the discussion. As Luella Alcorn points out, every phone call represents an opportunity to build trust, while Chris Drake highlights how accessibility prevents unnecessary litigation. When comparing frustrating automated systems to speaking with an actual person who addresses concerns immediately, the panel agrees that human connection remains irreplaceable in claims management.

The conversation shifts to the importance of education, with Jeremy Morrison explaining how demystifying complex concepts like experience modification factors helps businesses make better decisions about safety. Meanwhile, Luella's experience with the RISE Professional Group demonstrates how mentorship and professional development are addressing the industry's concerning 70% turnover rate in some claims organizations.

After five years and over 29,000 downloads, the Adjusted podcast continues to showcase the human side of workers' compensation. The team's commitment to empathy, education, and responsiveness proves that the most successful outcomes happen when we treat claims not just as files, but as people with stories that matter.

Help us reach more people by sharing, subscribing, and leaving a five-star review wherever you get your podcasts.

Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host from Episodes in Season 9. If you want to reach out to anyone at Berkley Industrial Comp, call 1-800-448-5621.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkleyindustrial.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

The digital revolution has transformed insurance fraud investigation from cassette tapes to AI algorithms, yet the foundational skills remain surprisingly human. Larry Henning, Senior Vice President of Anti-Fraud and Special Investigations at Allied Universal Services, brings 47 years of investigative expertise to this eye-opening conversation about the evolving landscape of insurance fraud detection.

"God gave you one mouth and two ears for a reason," Henning remarks, highlighting that despite technological advancements, active listening remains the most powerful tool in an investigator's arsenal. He shares a compelling story from early in his career when simply listening carefully revealed a confession that an experienced adjuster had completely missed—a moment that nearly caused him to crash his car in disbelief.

The episode explores how inconsistency across different tellings of the same story serves as the primary red flag for potential fraud. When someone reports an incident to their employer, tells friends, and describes it to medical providers, variations between these accounts warrant deeper investigation. Henning offers practical advice for claims professionals on conducting effective interviews, emphasizing the importance of following up on every person, place, thing, or event mentioned in a claimant's story.

Technology's impact on fraud investigation is examined in depth—from social media algorithms that can search hundreds of platforms simultaneously to geo-intelligence tools capable of identifying witnesses by searching posts from specific locations and timeframes. These digital advances are balanced with traditional "boots on the ground" techniques like locating security footage, creating a powerful combination for uncovering the truth.

Whether you're a claims professional seeking to sharpen your fraud detection skills or simply curious about how investigators separate fact from fiction, this episode offers valuable insights into the art and science of insurance fraud investigation. Subscribe now to hear more conversations with industry experts who are making a difference in the world of claims.

Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Chris Drake.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkleyindustrial.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com