EP14 - Legal & CX
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EP14 - Legal & CX
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About this listen
The conversation explores the misalignment between legal and customer experience (CX) functions, highlighting the impact of legal language on customer trust. It delves into the Disney case as an example of legal and CX misalignment, discusses the impact of legal language on customer trust, introduces the Legal CX Alignment Matrix, and presents challenges and solutions for CX leaders in addressing legal and CX alignment.
Takeaways
- Legal and CX alignment
- Impact of legal language on customer trust
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