Fixed Ops Focus cover art

Fixed Ops Focus

Fixed Ops Focus

By: Steve Shaw & Dave Rogers
Listen for free

Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.Copyright 2026 Fixed Ops Focus Economics
Episodes
  • Episode 47 - The Great Technician Exodus: Why Your Best Tech is About to Quit

    Episode 47 - The Great Technician Exodus: Why Your Best Tech is About to Quit
    Jun 2 2026
    Dave Rogers and Steve Shaw tackle the single most urgent crisis facing the automotive service industry: how dealerships pay their technicians. Manufacturer warranty labor times have been squeezed to the point where flat-rate technicians cannot make a living on warranty work alone, and the industry is hemorrhaging talent. This episode covers the realities of flat-rate pay, the importance of techs being able to perform maintenance and customer-pay work, the emerging legal angle of warranty labor multipliers, and why dealerships should maintain customers' vehicles at greater intervals than the manufacturer recommends.
    Show More Show Less
    27 mins
  • Episode 46 - From the Service of Our Country to the Service Drive: A Conversation with Armen Mansouri

    Episode 46 - From the Service of Our Country to the Service Drive: A Conversation with Armen Mansouri
    May 28 2026
    Dave Rogers and Steve Shaw sit down with Armen Mansouri, Service Director at Porsche South Bay — and a U.S. military veteran whose service shaped the leader he is today. This episode is built around honoring Armen's service, exploring why veterans make exceptional dealership personnel, his 1% Rule for building an elite service department, the mentor who shaped him, and the leadership principles he carried from his time in uniform to the service drive.
    Show More Show Less
    32 mins
  • Episode 45 - Dave Rogers Just AMBUSHED Steve Shaw with ChatGPT — You Won't Believe What Happened

    Episode 45 - Dave Rogers Just AMBUSHED Steve Shaw with ChatGPT — You Won't Believe What Happened
    May 26 2026
    Episode 45 is the sequel — and the rematch — to Episode 42. This time the tables turn: Dave Rogers puts Steve Shaw head-to-head with ChatGPT. Dave skips the training questions and instead hits Steve with the real-world fixed operations scenarios from Steve's days running stores and consulting on service drives across the country. Steve has to take off his trainer hat, put his fixed ops director hat back on, and answer in the moment — no notes, no script. Then ChatGPT runs the same scenarios and the answers are compared side-by-side.
    Show More Show Less
    26 mins
adbl_web_anon_alc_button_suppression_t1
No reviews yet