30 Years in Business: What It Really Takes to Last | Richard Finlayson

What does it actually take to build and sustain a business for over 30 years?

In this episode, we sit down with Richard Finlayson, Director of Quality Group, to unpack a journey that spans continents, industries, and decades of change. From growing up in global hospitality environments to leading one of Australia’s long-standing training organisations, Richard shares the real story behind longevity in business.

We cover the highs, the setbacks, and the moments that tested everything—from navigating COVID in a face-to-face training industry, to making tough calls on failed ventures, and adapting to a rapidly changing landscape driven by AI and shifting markets.

But beyond the business, this is a conversation about people—mentorship, leadership, and the impact of helping others build better futures.

💡 In this episode:

• The reality of running a business for 30+ years
• Lessons from failure (and what most people get wrong)
• How COVID reshaped training and hospitality
• The role of AI in modern business
• Why great businesses always find a way
• The importance of people, culture, and leadership

This is a raw and insightful conversation with someone who’s seen it all—and kept going.

In the first episode of Hatched – Idea to Impact, Dustin McMahon and Jenna Devenport sit down at La Crème Café to talk about their journey into business and the path that led to the creation of The Finance Nest.

This conversation explores where it all started – from early career experiences and the industries they worked in, through to the decision to build a business together. Dustin and Jenna share the realities of the grind involved in starting something from scratch, the lessons learned along the way, and the people and opportunities that helped shape their journey.

Along the way they discuss a number of businesses, communities and sporting organisations that have been part of their story, including RAW Structures, LMG, Lockleys Football Club, Southern Knights Soccer Club, and SA Panthers FC.

Recorded in a relaxed setting at La Crème Café, this episode sets the foundation for the Hatched podcast and gives listeners an insight into the people behind The Finance Nest.