Summary:

Hiring isn’t your biggest problem. Keeping the wrong hire too long is.
If you’ve ever “hoped things would improve” while silently bleeding time, money, and team energy, this episode will hit hard.

I break down the exact system I wished I had in place before wasting months on a hire that was never going to work.

Takeaways:

• Why most agency owners wait 3–6 months too long to admit a bad hire
• The dangerous lie behind “no news is good news”
• The real thing you should evaluate first (hint: it’s NOT skill)
• The week one test that predicts long term success or failure
• How to structure your first 30 days to force clarity fast
• The key question at day 60 that tells you if someone will make it

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Summary:

Most agencies are obsessed with acquisition and it’s quietly killing their margins.

In this episode, I sat down with Jordan Narducci to unpack why retention is the most ignored (and highest ROI) lever in your business and how he turned that insight into a fast growing agency after getting laid off the same week his child was born.

Takeaways:

• Why retention has nothing to do with email & SMS (and what actually moves LTV)
  
  
• The pricing mistake that cost him multiple high value clients early on
  
  
• How a simple shift to value based retainers unlocked massive growth
  
  
• The hidden reason agencies are so hard to scale and what to do about it
  
  
• The exact partnership strategy driving the majority of his inbound leads
  
  
• Why hiring offshore talent might outperform local hires (at a fraction of the cost)
  
  
• How he’s using AI to eliminate his biggest operational bottleneck

Check out Jordan here at:
DTCPG

How to Know Exactly What's Going On in Your Agency—Without Chasing, Guessing, or Waiting for Things to Break.
https://www.agencyuplift.co/workshop

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Summary:

Most agency owners think they’re running effective team meetings but they’re actually draining energy, killing alignment, and wasting hours every week.

If your “all hands” meeting is just a client roll call, you’re not leading you’re babysitting dashboards.

In this solo episode, I break down the exact structure I use to turn one weekly meeting into a force multiplier for culture, clarity, and growth.

Takeaways:

• Why “status update meetings” are silently destroying your team’s engagement
  
  
• The real purpose of an all hands (and why almost everyone gets it wrong)
  
  
• The 7-part framework I use to create alignment, energy, and ownership
  
  
• How to turn your team into a self improving system (instead of siloed operators)
  
  
• The subtle culture mistake that makes everything fall apart when you leave the room
  
  
• How to extract insights from your team that directly improve client retention
  
  
• The one simple tactic that forces everyone to actually pay attention

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