Episodes

  • How I built Gobsmack Consulting (I documented EVERY step!)

    How I built Gobsmack Consulting (I documented EVERY step!)
    Jun 2 2026

    For the last year, I've been building Gobsmack Consulting. And every step of the way, I've been documenting the process.

    In this episode, I walk you step-by-step through this business building journey.

    I explore how to build a new business from market problem to launch, using research, IP, branding, productisation and marketing strategy.
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    32 mins
  • Why I'm betting my business and my career on customer experience

    Why I'm betting my business and my career on customer experience
    May 13 2026

    Hi, I'm Dan Williams, and I'm going 'all in' on customer experience.

    I'd like to explain why.

    In this episode I explore why customer experience, not AI, is the real competitive advantage of the future, and how service businesses can escape commoditisation by entering the experience economy.
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    24 mins