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The Modern Insurance Agency Back Office

The Modern Insurance Agency Back Office

By: Darlene Kittrell
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About this listen

 Practical conversations on accounting, operations, and modernization for insurance agency leaders.Copyright 2026 Darlene Kittrell Economics Management Management & Leadership
Episodes
  • “From Selling Shoes to Touring the World: Richard Davis’ Journey in Travel”

    “From Selling Shoes to Touring the World: Richard Davis’ Journey in Travel”
    Mar 23 2026

    Episode Summary:

    In this episode, Darlene sits down with Richard Davis to explore his unexpected entry into the travel industry. Starting at just 21 years old, Richard shares how persistence,and a bold “fake it till you make it” mindset landed him his first opportunity as a tour director with Grand Circle Travel.

    From managing international tours with little experience to navigating crises like typhoons and missing tour operators, Richard reflects on the lessons that shaped his career. He also shares insights from decades in the airline industry, the evolution of global travel, and what it was like to be among the first American tour groups allowed into China.

    Key Takeaways:

    • Persistence can open doors even when you’re told “no”
    • Preparation creates opportunity before it arrives
    • Confidence is critical in leadership, especially early on
    • The travel industry has evolved from cash-based systems to digital convenience
    • Real-world experience is often the best teacher

    Golden Nugget:

    “Success wasn’t about knowing everything, it was about making sure no one knew it was my first time.”

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    19 mins
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