In this compelling conversation, John Marshall sits down with Dr. Angela Jackson, Harvard lecturer, researcher, and founder and CEO of Future Forward Institute, to explore what it actually takes to build a workplace where people and performance thrive together. Drawing from research across more than 1,700 companies, Dr. Jackson shares the nine pillars of her Win-Win Workplace framework — a data-driven, deeply human roadmap for leaders and organizations ready to close the gap between what they say about their people and what they actually do for them. From centering employee voice and reimagining benefits, to activating frontline managers and building the kind of trust that feeds an organization like oxygen, this conversation challenges the outdated zero-sum model of work and replaces it with something far more sustainable. Packed with real case studies, tangible data points, and practical first steps for culture carriers at every level, this episode is essential listening for anyone who believes that the best businesses are built on the best people practices.

Resources:
The Win-Win Workplace by Dr. Angela Jackson
Future Forward Institute
Win-Win Workplace Summit

Connect with Dr. Angela Jackson: LinkedIn | Website

Takeaways

• Performance and well-being are not in conflict — the data shows they reinforce each other when the right practices are in place.
• Centering employee voice is the foundational pillar because everything else built on top of it only works if people trust that they are actually being heard.
• Companies are spending billions on employee listening programs while nearly two thirds of workers still feel their company does not care about them — that gap is the opportunity.
• Trust is the most important nutrient feeding a high-performing organization, and it is built or eroded in micro moments every single day.
• Reimagining benefits means asking what people actually need today, not what looked good on a benefits brochure five years ago.
• Most frontline managers were never trained to manage people — they were simply promoted for being great individual contributors.
• Voluntary turnover data is one of the most powerful tools a culture carrier can bring to a C-suite conversation to make the cost of disengagement undeniable.
• The best organizations invest in learn-it-all cultures and measure people practices with the same rigor they apply to financial performance.
• Pillar nine — distributed leadership and an ownership mindset — is not a destination but a continuous loop that requires ongoing investment and attention.
• Being present with your people, tracking two to three data points per direct report, and asking how they are really doing costs nothing and changes everything.

Special Listener Offer
The first five (5) listeners who connect with Dr. Angela Jackson on LinkedIn and mention The Present Professional Podcast will receive a free copy of The Win-Win Workplace.

Visit The Present Professional webpage on humessence.com and learn more about how we support leadership development and culture enablement at growth-stage organizations.

Thank you for listening.

Coach John Marshall | Instagram | LinkedIn | Facebook

In this episode of The Present Professional, John Marshall speaks with Erik Berglund, founder of The Language of Leadership and Loominary AI, about the future of leadership development through AI powered practice. Erik shares how his work evolved from coaching leaders on accountability and communication into building skill simulation systems that help people practice real workplace conversations in a psychologically safe environment.

Together, they explore why traditional training often fails to create lasting behavior change, how the eight critical leadership conversations can transform team performance, and why simulation, feedback, and repetition are essential for true skill development. They also discuss the role of psychological safety, the difference between accountability and conflict, and how AI can help organizations scale leadership training and talent development.

Takeaways

• Leadership development improves when people can practice real conversations, not just hear ideas about them.
• Psychological safety is essential for effective simulation and skill building.
• The eight critical leadership conversations create a framework for stronger teams and clearer expectations.
• AI can help scale practical leadership training across organizations.
• Accountability is not the same as conflict, and recognizing the difference changes how leaders respond.
• Excuses often reveal a development opportunity, not just resistance.
• Professional skill intelligence can help organizations understand where to invest training time and budget.

Resources
Loominary.io - https://loominary.io
The Language of Leadership Framework
https://www.amazon.com/Language-Leadership-Erik-Berglund/dp/XXXXXX

Connect with Erik Berglund
LinkedIn - https://linkedin.com/in/erikberglund
Website - https://loominary.io

Visit The Present Professional webpage on humessence.com and learn more about how we support leadership development and culture enablement at growth-stage organizations.

Thank you for listening.

Coach John Marshall | Instagram | LinkedIn | Facebook

In this rich and wide-ranging conversation, John Marshall sits down with Kevin Asbjornson, global leadership development professional, executive coach, keynote speaker, and performing artist, to explore what it truly means to lead with emotional intelligence in the 21st century. Kevin draws on a career spanning more than 70 countries and a lifelong parallel passion for music to make a compelling case that leadership is both an art and a science — and that most organizations have been over-investing in the science while leaving the art largely untouched. He shares his signature Eight Keys to Inspired Leadership model, the powerful practice of using original piano compositions to develop emotional awareness in leaders, and the critical distinction between a leader's tune and their tone. From practical steps for accessing emotional intelligence assessments, to how the best organizations build learn-it-all cultures and measure leadership impact along the way, this episode is a masterclass in what human-centric leadership actually looks like in practice.

Resources:
Inspire Imagine Innovate Website - https://inspireimagineinnovate.com
Howard Gardner's Intelligence ReFramed - https://www.amazon.com/Intelligence-Reframed-Howard-Gardner/dp/0465026117
Hogan Assessments - https://www.hoganassessments.com
Daniel Goleman's What Makes a Leader - https://dme.childrenshospital.org/wp-content/uploads/2019/06/What-makes-a-Leader-HBR.pdf

Connect with Kevin Asbjornson: LinkedIn - https://linkedin.com/in/kevinasbjornson Website - https://inspireimagineinnovate.com

Takeaways

• Leadership is both an art and a science, and most organizations have over-invested in the science at the expense of the art.
• People hear your tune, but they feel your tone — and when those two are out of alignment, connection breaks down.
• Emotional intelligence is not something we are born with; it is learned through experience and developed intentionally over time.
• The five pillars of emotional intelligence are self-awareness, self-regulation, motivation, empathy, and social skills — and intrapersonal intelligence must come before interpersonal impact.
• Leaders inspire people; people motivate themselves — and that distinction changes everything about how we approach leadership development.
• Closing the gap between identity and reputation is one of the most transformative things a leader can do for their team and their organization.
• Real-time feedback throughout a coaching engagement is more powerful than waiting for results at the end of the process.
• The three most common leadership refinements are shifting from tune to tone, distinguishing between urgent and important, and slowing down pace to better connect with the audience.
• The best organizations invest in learn-it-all cultures rather than know-it-all cultures, and they make emotional intelligence a measurable organizational priority.
• Leadership effectiveness at work is directly connected to how we show up at home — life, career, and well-being are not separate categories.

Visit The Present Professional webpage on humessence.com and learn more about how we support leadership development and culture enablement at growth-stage organizations.

Thank you for listening.

Coach John Marshall | Instagram | LinkedIn | Facebook

In this vibrant and deeply personal conversation, John Marshall sits down with Natalie Spiro, founder and CEO of Drum Cafe North America and CEO of Blue Fire Leadership, to explore how rhythm, community, and intentional connection can transform the way teams and organizations operate. Natalie shares her remarkable journey from growing up in apartheid South Africa to building a thriving corporate team building enterprise out of her garage in San Diego, one drum circle at a time. Drawing on her background in organizational psychology, executive coaching, and Gallup CliftonStrengths, she unpacks the science behind rhythm as a unifying force and offers practical strategies for leaders who want to build deeper connection within their teams. From a resistant employee who became the first to take the stage, to delivering an unforgettable event for Google in Nairobi with borrowed drums tuned over an open fire, Natalie's stories remind us that when people feel seen, heard, and connected, performance follows naturally.

Connect with Natalie Spiro: Website

Takeaways

• Rhythm is a universal language that connects people at a level deeper than words.
• Community is not a nice to have for teams — it is the foundation of high performance.
• Leaders who show genuine curiosity about their team members unlock engagement that no incentive program can replicate.
• Manifesting your future requires both intentional vision and the courage to act when opportunity appears.
• Self-care is not a luxury — it is the energy source that allows leaders to show up fully for others.
• The most powerful team building moments come from going deeper than surface level stories.
• Resilience is built through relationships, not in isolation.
• When you are truly present with someone, they feel it — and that feeling builds trust.
• Pivoting in the face of loss is not giving up; it is the most strategic thing a leader can do.
• If you want to run fast, run alone — but if you want to run far, run together.

Visit The Present Professional webpage on humessence.com and learn more about how we support leadership development and culture enablement at growth-stage organizations.

Thank you for listening.

Coach John Marshall | Instagram | LinkedIn | Facebook

In this returning conversation, John Marshall sits down with Humessence coach, leadership development expert, and author Brett Larson to unpack what it truly means to lead people rather than manage them. Brett traces his journey from industrial engineer to plant leader at WL Gore, one of Fortune's most consistently recognized employers, where he learned that leadership is not defined by title but by followership. He shares how emotional intelligence became the cornerstone of the leadership development program he built, how values only mean something when they are woven into the systems and behaviors of an organization, and how a culture of direct, compassionate feedback can drive both human connection and measurable business performance. From a 97% team satisfaction score to real improvements in yield and efficiency, Brett makes a compelling case that the human side of leadership and the results side are not in conflict — they are the same thing.

Resources:
Discovering Leaders Within by Brett Larson
Humessence Website

Connect with Brett Larson: Website

Takeaways

• Leadership is not granted by title — it is earned through followership, service, and trust.
• The first mistake many new leaders make is solving problems instead of leading people.
• Values only hold meaning when they are systematized into performance, feedback, and day-to-day behavior.
• Emotional intelligence is teachable, and it is the single most important differentiator between good and great leadership.
• Selling a new idea internally requires the same emotional intelligence you are trying to teach — listen, welcome challenge, and answer the why.
• Empowerment does not mean walking away — it means consistent check-ins, balanced feedback, and genuine investment in your people's growth.
• Direct and compassionate feedback is one of the most powerful acts of respect one person can show another.
• When team members give feedback upward, it is a sign that the culture is working — not a sign of disruption.
• A psychologically safe culture is not soft — it directly correlates with higher yields, lower costs, and stronger engagement.
• Helping people find the truth for themselves is always more powerful than telling them what to fix.

Visit The Present Professional webpage on humessence.com and learn more about how we support leadership development and culture enablement at growth-stage organizations.

Thank you for listening.

Coach John Marshall | Instagram | LinkedIn | Facebook

In this episode, John Marshall sits down with Scott Crabtree, Chief Happiness Officer at Happy Brain Science, to explore how brain and behavioral science can be applied to build happier, more resilient teams and organizations. Scott shares the research-backed foundation behind the science of happiness and offers practical strategies leaders can implement immediately — from assuming positive intent and practicing gratitude, to building psychological safety and fostering meaningful relationships. The conversation highlights how culture shapes everything, and why investing in people's well-being is one of the most powerful leadership moves you can make.

Connect with Scott Crabtree: Website | LinkedIn

Takeaways

• Happiness at work is backed by real science and measurable data.
• Personal practices like gratitude and mindfulness can significantly boost well-being.
• Investing in the quality of relationships is one of the highest-return actions a leader can take.
• Assuming positive intent creates a foundation of trust within teams.
• Psychological safety allows people to take risks, speak up, and grow.
• Building shared team norms around positivity leads to stronger collaboration.
• Culture is not an afterthought — it shapes every aspect of organizational performance.
• Resilience is built through relationships, not just individual mindset.
• Leaders set the tone for the emotional environment of their teams.
• Small, consistent happiness practices compound over time into lasting culture change.

Visit The Present Professional webpage on humessence.com and learn more about how we support leadership development and culture enablement at growth-stage organizations.

Thank you for listening.

Coach John Marshall | Instagram | LinkedIn | Facebook

In this timely and practical conversation, John Marshall sits down with Rachel Krug, Humessence coach and seasoned growth operator, to pull back the curtain on what really happens inside companies during mergers and acquisitions. Drawing from four distinct M&A experiences — as an acquiree, an acquirer, and everything in between — Rachel shares candid lessons on why the real work begins after the deal closes, not before. From decoding cultural differences and running listening tours, to coaching executives on purposeful communication and supporting HR leaders who are holding everyone else together while navigating their own uncertainty, this episode is an essential listen for anyone leading people through organizational change. Rachel makes a compelling case that M&A does not have to be purely a business transaction — it can and should be a deeply human centered experience.

Connect with Rachel Krug: Website

Takeaways

• Post-acquisition uncertainty is normal and HR leaders play a critical role in helping teams understand that.
• The work of integration begins on day zero — and the acquiring company rarely has everything figured out ahead of time.
• Purposeful communication is more effective and more honest than blanket promises of transparency.
• Telling the team about an acquisition too late can create shock and erode trust at the worst possible moment.
• Studying the culture of both companies before the deal closes gives HR a significant advantage in managing the transition.
• A listening tour with a cross section of the acquired company is one of the most powerful tools available to an HR leader post-deal.
• Top performers need to be actively nurtured and incentivized to stay — the attitude that they are lucky to be retained is a retention risk.
• Leaders should be coached to be intentional not just in what they say but in tone, body language, and how they frame the new company's future.
• HR leaders need their own space to process the transition, and group coaching or individual coaching during this period can be transformative.
• M&A can evolve from a business transaction into a human centered experience — and the HR leader is the one who can drive that shift.

Visit The Present Professional webpage on humessence.com and learn more about how we support leadership development and culture enablement at growth-stage organizations.

Thank you for listening.

Coach John Marshall | Instagram | LinkedIn | Facebook

In this heartfelt and insightful conversation, John Marshall sits down with Humessence coach, mentor, and dear friend Don Fries to explore the deeper dimensions of coaching and leadership development. Drawing from a 38-year career in the oil and gas industry and his journey into executive and retirement coaching, Don shares how leaders can build self-awareness, embrace vulnerability, and stop getting in their own way. The conversation dives into the power of shifting from "I need to" to "I want to," the importance of values-based coaching, and a practical framework — the Control, Influence, and Accept model — that helps leaders reclaim their time, priorities, and presence. A rich and authentic episode for anyone looking to lead more intentionally and live more fully.

Connect with Don Fries: Website

Takeaways

• Self-awareness is the starting point for meaningful leadership growth.
• Shifting from "I need to change" to "I want to change" transforms motivation and accountability.
• Values-based coaching helps clients align their actions with what matters most to them.
• Leaders who share their development goals create psychological safety for their entire team.
• Vulnerability is not weakness — it is one of the most powerful leadership tools available.
• The Control, Influence, Accept model is a practical framework for managing overwhelm and reclaiming priorities.
• Saying yes to everything means silently saying no to yourself, your team, or your strategy.
• You cannot change people against their will — you can only influence their will to change by doing work on yourself.
• Consistency in small habits is far more powerful than intensity or duration.
• Being truly present is one of the greatest gifts a leader can offer their team.

Visit The Present Professional webpage on humessence.com and learn more about how we support leadership development and culture enablement at growth-stage organizations.

Thank you for listening.

Coach John Marshall | Instagram | LinkedIn | Facebook