Picture this: an end user is having a device issue, and instead of hopping on a remote session, disrupting their workflow, and hoping they're free for a 20-minute call, you simply open a browser tab and see everything you need. Real-time CPU, memory, disk, and network data refreshing every three seconds. A live map of every network connection the device is making. Full access to the file system and registry, no remote control required.

That's the reality Henri Koelewign, Product Manager for Devices at ControlUp, walked through on the latest episode of The Upload. Jeff and Eugenia sat down with Henri for a hands-on look at Live Remote Management (LRM), the newest capability in ControlUp, and came away genuinely impressed by how much visibility and control it puts in IT's hands, without ever interrupting the end user.

From spotting suspicious DLLs and flagging unauthorized international connections on the map view, to downloading logs and pushing configuration changes directly through the browser, LRM turns troubleshooting from a guessing game into a precise, non-disruptive process. Henri also gave a preview of what's coming next, including expanded service management capabilities.

If you've ever wished you could see exactly what's happening on a device without taking it over, this episode is worth your time. Here's what Jeff, Eugenia, and Henri covered.

In healthcare, every second at a workstation matters. But who's actually measuring the time between a badge tap and a clinician being ready to work?

This session explores Tap to App — a feature built to solve one of healthcare IT's most frustrating invisible problems: the gap between when a clinician taps their badge at a workstation and when their full workflow is actually ready to go.

Whether it's an ER nurse moving between stations or a physician ducking out to grab coffee and returning to a reconnect, the login and reconnect experience directly impacts patient care. The challenge? Desktop, VDI, and identity teams all operate in silos — and measuring an experience that spans all of them has historically been nearly impossible.

In this episode, you'll learn:

• What Tap to App is and how it was born out of a real healthcare customer challenge
• Why login and reconnect are two fundamentally different experiences — and why averaging them together is misleading
• How to measure the full clinician journey: from badge tap → identity provider → broker → VDI session → application ready
• What a real-world deployment looks like, with metrics broken down by login vs. reconnect, device, user, and time of day
• How to identify outliers (like a 56-second reconnect on a specific device) and drill down to root cause
• Why reconnect speed is the metric you should be optimizing — and how sessions reconnecting in under 6 seconds are achievable

If you support healthcare environments running VDI and want to move beyond anecdotal complaints toward data-driven performance optimization, this one is essential viewing.

Worried your Windows 11 migration might leave users frustrated? You're not alone.

In this session, we dig into one of the most common — and underreported — migration challenges: performance regression. When users say a new device "just doesn't feel right," it's hard to act on. There's no ticket, no error log, just dissatisfaction. This episode shows you how to get ahead of it with data.

We walk through a real-world scenario where customers were placing users on new Windows 11 machines only to hear that the experience wasn't working as well — without being able to explain why. The answer? Systematically measuring and comparing device performance before migration is declared a success.

In this episode, you'll learn:

• Why user-reported performance issues during migrations are often invisible until it's too late
• How to use automated performance measurements to compare your legacy devices against Windows 11 targets
• What to look for when devices are tested on battery vs. plugged in — and why power profiles matter more than you think
• How to select a representative Windows 11 machine to benchmark across your fleet
• Why this approach applies beyond Windows 11 — from physical-to-virtual, virtual-to-virtual, and more

Whether you're an IT admin managing a large-scale rollout or an endpoint engineer trying to build the business case for a successful migration, this session gives you the evidence-based framework to move forward with confidence.