Showing titles in Customer Service
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The Convenience Revolution
- How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
- By: Shep Hyken
- Narrated by: Timothy Andrés Pabon
- Length: 4 hrs and 41 mins
- Unabridged
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Customers will pay for convenience. And they'll choose to do more business over time with the people and companies that make their lives more convenient. This audiobook shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You'll learn six compelling strategies, supported by numerous examples and case studies, that will fuel your plan to create a focus on convenience for your customers.
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The Convenience Revolution
- How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
- Narrated by: Timothy Andrés Pabon
- Length: 4 hrs and 41 mins
- Release date: 13-11-18
- Language: English
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£10.58 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Make Your Brand Legendary
- Create Raving Fans with the Customer Experience Engine
- By: Scott Wozniak
- Narrated by: Scott Wozniak
- Length: 5 hrs and 25 mins
- Unabridged
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Scott Wozniak leverages his decades of brand-building experience within some of America’s most-loved companies to show you how to create world-class customer experience. After years of battle-tested work, Scott realized that there was a set of systems that all the great brands used to create raving fans. He captured these practices in an engine diagram, a simple tool to help leaders become legends. If you use this approach, you can build a Customer Experience Engine that will create those same kinds of raving fans that always seem to dominate dinner-party conversations and water-cooler chats.
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Make Your Brand Legendary
- Create Raving Fans with the Customer Experience Engine
- Narrated by: Scott Wozniak
- Length: 5 hrs and 25 mins
- Release date: 10-10-23
- Language: English
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£11.95 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Prescription for Excellence
- Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
- By: Joseph A. Michelli
- Narrated by: Tony Craine
- Length: 9 hrs and 37 mins
- Unabridged
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In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry - and explains how you can dominate your own industry by using the same approach.
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Prescription for Excellence
- Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
- Narrated by: Tony Craine
- Length: 9 hrs and 37 mins
- Release date: 21-07-21
- Language: English
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£13.61 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Mastering Customer Service Etiquette
- Building Lasting Relationships and Achieving Excellence
- By: Diverne Ingraham, Kristian Ingraham
- Narrated by: Alan Parrish
- Length: 3 hrs and 4 mins
- Unabridged
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"Mastering Customer Service Etiquette" is a comprehensive guide designed to help businesses enhance their customer service practices, foster customer loyalty, and maintain a competitive edge in today’s dynamic market. This audiobook delves into the fundamental principles of excellent customer service, emphasizing the importance of effective communication, cultural sensitivity, and personalized interactions.
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Mastering Customer Service Etiquette
- Building Lasting Relationships and Achieving Excellence
- Narrated by: Alan Parrish
- Length: 3 hrs and 4 mins
- Release date: 31-12-25
- Language: English
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£10.40 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Undefeated Marketing System
- How to Grow Your Business and Build Your Audience Using the Secret Formula That Elects Presidents
- By: Phillip Stutts
- Narrated by: Jay Aaseng
- Length: 6 hrs and 53 mins
- Unabridged
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What if the key to future success lies in a simple and secret marketing approach that presidents use to get elected and start-up companies use to become billion-dollar unicorns? What if you could use this approach to convert customers in half the time, eliminate your financial risk, and secure huge profits? Now you can. Best-selling author Phillip Stutts shows you how his groundbreaking five-step marketing formula used by winning presidents and successful companies will also grow your business.
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The Undefeated Marketing System
- How to Grow Your Business and Build Your Audience Using the Secret Formula That Elects Presidents
- Narrated by: Jay Aaseng
- Length: 6 hrs and 53 mins
- Release date: 20-04-21
- Language: English
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£12.29 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Rules to Break and Laws to Follow
- How Your Business Can Beat the Crisis of Short-Termism
- By: Don Peppers, Martha Rogers Ph.D.
- Narrated by: Don Peppers, Martha Rogers Ph.D.
- Length: 7 hrs and 2 mins
- Unabridged
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In Rules to Break and Laws to Follow, marketing gurus Don Peppers and Martha Rogers challenge you to break the rules and propose a whole new way of thinking about how to create real shareholder value in today's competitive environment, operating with today's technologies.
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Rules to Break and Laws to Follow
- How Your Business Can Beat the Crisis of Short-Termism
- Narrated by: Don Peppers, Martha Rogers Ph.D.
- Length: 7 hrs and 2 mins
- Release date: 15-05-08
- Language: English
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Rehumanize Your Business
- How Personal Videos Accelerate Sales and Improve Customer Experience
- By: Ethan Beute, Stephen Pacinelli
- Narrated by: Ethan Beute, Stephen Pacinelli
- Length: 6 hrs and 26 mins
- Unabridged
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Every day, most working professionals entrust their most important messages to a form of communication that doesn't build trust, provide differentiation, or communicate clearly enough. It's easy to point to the sheer volume of emails, text messages, voicemails, and even social messaging as the problem that reduces our reply rates and diminishes our effectiveness. But the faceless nature of that communication is also to blame.
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Rehumanize Your Business
- How Personal Videos Accelerate Sales and Improve Customer Experience
- Narrated by: Ethan Beute, Stephen Pacinelli
- Length: 6 hrs and 26 mins
- Release date: 19-11-19
- Language: English
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£12.23 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Uncopyable
- How to Create an Unfair Advantage over Your Competition
- By: Steve Miller
- Narrated by: Jeff Moon
- Length: 4 hrs and 32 mins
- Unabridged
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What separates average businesses from extraordinarily successful ones? Better product? Nope. Your competitor will rapidly reverse-engineer your "secret sauce" and get their "better-than-you" version on the market faster than you can say "Usain Bolt". Better customer service? Guess what? All of your competitors say they provide the best customer service. It's a wishy washy phrase...a vague generality with no meaningful specific. Better pricing? You're kidding, right? The company that lives on price dies on price.
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Uncopyable
- How to Create an Unfair Advantage over Your Competition
- Narrated by: Jeff Moon
- Length: 4 hrs and 32 mins
- Release date: 07-12-20
- Language: English
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£10.59 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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CustomerCentric Selling
- By: Michael T. Bosworth, John R. Holland
- Narrated by: Chris Ryan
- Length: 4 hrs and 21 mins
- Unabridged
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CEOs would pay anything to replicate their best salespeople; CustomerCentric SellingTM explains instead how to replicate their skills. It details a repeatable, scalable, and transferable sales process that formats the questions that superior salespeople ask, and then uses the results to influence and enhance the words and behaviors of their colleagues.
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CustomerCentric Selling
- Narrated by: Chris Ryan
- Length: 4 hrs and 21 mins
- Release date: 03-08-21
- Language: English
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£10.36 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Extra Mile
- 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer
- By: Tycho Press
- Narrated by: Kevin Pariseau
- Length: 7 hrs and 42 mins
- Unabridged
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The comprehensive guide to customer service for the 21st century. Even the most successful companies need their customers happy and coming back for more. Whether you’re just starting your business and want to lock up great customer service procedures or you’re an established company looking to revamp your customer service to answer new market needs, this is the resource for you.
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Extra Mile
- 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer
- Narrated by: Kevin Pariseau
- Length: 7 hrs and 42 mins
- Release date: 09-10-18
- Language: English
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£12.65 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Get to Aha!
- Discover Your Positioning DNA and Dominate Your Competition
- By: Andy Cunningham
- Narrated by: Andy Cunningham
- Length: 6 hrs and 40 mins
- Unabridged
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Andy Cunningham has been at the forefront of tech and innovation since day one, and she's been helping companies create new product categories ever since. Now she reveals the winning framework she uses to transform markets and industries. Get to Aha! shows how to establish the kind of foundation world-class brands are built on. Too many business leaders fail to ask the most basic questions about their company.
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Much needed follow up to Al Ries/Jack Trout’s positioning
- By Amanda Newman on 22-08-23
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Get to Aha!
- Discover Your Positioning DNA and Dominate Your Competition
- Narrated by: Andy Cunningham
- Length: 6 hrs and 40 mins
- Release date: 05-08-21
- Language: English
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£12.29 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
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In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
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Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Release date: 14-03-14
- Language: English
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£11.62 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Customer of the Future
- 10 Guiding Principles for Winning Tomorrow's Business
- By: Blake Morgan
- Narrated by: Lisa Larsen
- Length: 6 hrs and 38 mins
- Unabridged
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With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today! Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience...
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Ridiculous metaphor undermines the point being made
- By D. P. Ingram on 01-11-19
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The Customer of the Future
- 10 Guiding Principles for Winning Tomorrow's Business
- Narrated by: Lisa Larsen
- Length: 6 hrs and 38 mins
- Release date: 29-10-19
- Language: English
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£10.76 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Customer Service The Sandler Way
- 48 Rules for Strategic Customer Care
- By: Anne MacKeigan
- Narrated by: Sean Pratt
- Length: 3 hrs and 56 mins
- Unabridged
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What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 rules for strategic customer care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service: The Sandler Way helps you and create and sustain a working culture built on the belief that the customer not only matters, but is the only reason your organization exists.
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Customer Service The Sandler Way
- 48 Rules for Strategic Customer Care
- Narrated by: Sean Pratt
- Length: 3 hrs and 56 mins
- Release date: 01-11-18
- Language: English
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£10.06 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Fish! Sticks
- By: Stephen C. Lundin PhD PhD
- Narrated by: Oliver Wyman
- Length: 2 hrs and 38 mins
- Unabridged
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Find inspiration and motivation in the workplace with this essential road map for passion and purpose in the business world. In this third installment in the popular Fish! series, the authors examine change as a necessary, ongoing process that should never stop—at least not if one wants to...
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Fish! Sticks
- Narrated by: Oliver Wyman
- Length: 2 hrs and 38 mins
- Release date: 26-02-04
- Language: English
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£10.33 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Winning Customer Loyalty
- Turn Shoppers into Fans and Inspire Them to Spend More
- By: Mahmud Hasan
- Narrated by: Mahmud Hasan
- Length: 6 hrs and 31 mins
- Unabridged
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In a world where products are easy to copy and prices can change overnight, loyalty is the ultimate competitive advantage. Winning Customer Loyalty is your blueprint for transforming ordinary shoppers into passionate advocates who buy more, stay longer, and tell others why they love your brand.
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Winning Customer Loyalty
- Turn Shoppers into Fans and Inspire Them to Spend More
- Narrated by: Mahmud Hasan
- Length: 6 hrs and 31 mins
- Release date: 03-12-25
- Language: English
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£13.08 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Pragmatic Customer Service: A No-Nonsense Guide to Excellent Customer Service for Small Businesses
- The Pragmatic Management Series
- By: D.M. Hawkins
- Narrated by: Pete Moore
- Length: 1 hr and 49 mins
- Unabridged
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Embark on a journey to elevate your small local business to new heights. This captivating guide, infused with insightful strategies and actionable tips, is your compass to mastering the art of customer service. From decoding the psychology of satisfaction to creating personalized experiences, this book is your blueprint to winning hearts, one interaction at a time.
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Pragmatic Customer Service: A No-Nonsense Guide to Excellent Customer Service for Small Businesses
- The Pragmatic Management Series
- Narrated by: Pete Moore
- Length: 1 hr and 49 mins
- Release date: 22-01-24
- Language: English
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£7.71 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The CX Imperative
- Five Strategic Practices for Renewal of the Customer-Centered Enterprise
- By: Mark Fithian, Jeff Rosenberg
- Narrated by: Eric Martin Reid
- Length: 4 hrs and 7 mins
- Unabridged
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For decades, a fundamental flaw has flourished in the strategic operating model of the modern corporation—a Great Distancing from the needs and expectations of customers. For some, such as Blockbuster, AOL, and Kodak, this flaw has been disastrous. Meanwhile, those that have woven the customer deeply into their culture have prospered—with increased revenues and more fulfilled employees.
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The CX Imperative
- Five Strategic Practices for Renewal of the Customer-Centered Enterprise
- Narrated by: Eric Martin Reid
- Length: 4 hrs and 7 mins
- Release date: 05-08-25
- Language: English
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£11.26 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- By: Renee Evenson
- Narrated by: Kelly D’Ambrosio
- Length: 7 hrs and 58 mins
- Unabridged
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Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In...
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- Narrated by: Kelly D’Ambrosio
- Length: 7 hrs and 58 mins
- Release date: 30-08-22
- Language: English
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Sell Less, Earn More
- Double Your Income in 90 Days with People You Already Know
- By: Chuck Blakeman
- Narrated by: Eric Burgher
- Length: 6 hrs and 8 mins
- Unabridged
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Are you tired of cold calls and the constant pressure of chasing new leads? In Sell Less, Earn More discover a revolutionary approach to sales that transforms how you do business. Instead of transactional encounters with strangers, learn how to double your income by deepening relationships with people you already know. This book is your cure for the common cold call. Imagine never having to pitch to a stranger again. Instead, what if you could naturally attract more business and boost your income by focusing on genuine connections with your existing network?
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Sell Less, Earn More
- Double Your Income in 90 Days with People You Already Know
- Narrated by: Eric Burgher
- Length: 6 hrs and 8 mins
- Release date: 18-03-25
- Language: English
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