Showing titles in Customer Service
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The Convenience Revolution
- How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
- By: Shep Hyken
- Narrated by: Timothy Andrés Pabon
- Length: 4 hrs and 41 mins
- Unabridged
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Customers will pay for convenience. And they'll choose to do more business over time with the people and companies that make their lives more convenient. This audiobook shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You'll learn six compelling strategies, supported by numerous examples and case studies, that will fuel your plan to create a focus on convenience for your customers.
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The Convenience Revolution
- How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
- Narrated by: Timothy Andrés Pabon
- Length: 4 hrs and 41 mins
- Release date: 13-11-18
- Language: English
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£11.66 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Creating Competitive Advantage
- Give Customers a Reason to Choose You Over Your Competitors
- By: Jaynie L. Smith, William G. Flanagan
- Narrated by: Jaynie L. Smith
- Length: 5 hrs and 1 min
- Unabridged
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Why should I do business with you… and not your competitor? Whether you are a retailer, manufacturer, distributor, or service provider – if you cannot answer this question, you are surely losing customers, clients and market share. This eye-opening book reveals how identifying your...
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Creating Competitive Advantage
- Give Customers a Reason to Choose You Over Your Competitors
- Narrated by: Jaynie L. Smith
- Length: 5 hrs and 1 min
- Release date: 03-02-26
- Language: English
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£12.59 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Sales Journey
- The Proven System to Multiply Your Income And Business
- By: Michael Tracy
- Narrated by: Michael Tracy
- Length: 4 hrs and 29 mins
- Unabridged
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Whatever you’re doing, you are selling something. You could be selling yourself, your company, your product or service, an idea or an opportunity. Knowing how to sell is the skill set that will determine how much money you make in your lifetime. This book will teach you practical steps, tactical applications and insights that will help you improve continuously. Most importantly, you will learn a proven process that can be applied again and again to increase your sales, grow your business or accelerate your career.
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Sales Journey
- The Proven System to Multiply Your Income And Business
- Narrated by: Michael Tracy
- Length: 4 hrs and 29 mins
- Release date: 26-03-25
- Language: English
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£11.26 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Creating Business Superfans
- The Time-Tested Playbook That Converts Your Customers, Employees, and Business Partners into Superfans for Bigger Sales, Broader Awareness, and Long-Term Success
- By: Frederick Dudek
- Narrated by: Robert Plank
- Length: 4 hrs and 5 mins
- Unabridged
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Are you a solopreneur or a small to mid-sized business owner struggling to compete with bigger competitors? The secret to leveling the playing field lies in building a passionate community of superfans—loyal advocates who will champion your brand for free.
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Creating Business Superfans
- The Time-Tested Playbook That Converts Your Customers, Employees, and Business Partners into Superfans for Bigger Sales, Broader Awareness, and Long-Term Success
- Narrated by: Robert Plank
- Length: 4 hrs and 5 mins
- Release date: 15-10-24
- Language: English
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£11.26 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Ignore Your Customers (and They'll Go Away)
- The Simple Playbook for Delivering the Ultimate Customer Service Experience
- By: Micah Solomon
- Narrated by: Jakob Lewis, Gabe Wicks, John Behrens
- Length: 5 hrs and 16 mins
- Unabridged
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The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and...
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Strong start and hung on (just about)
- By jc on 05-03-20
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Ignore Your Customers (and They'll Go Away)
- The Simple Playbook for Delivering the Ultimate Customer Service Experience
- Narrated by: Jakob Lewis, Gabe Wicks, John Behrens
- Length: 5 hrs and 16 mins
- Release date: 14-01-20
- Language: English
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£10.76 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Effective Communication in Life
- Secrets and Communication Skills to Improve Your Social Life
- By: George Ratson
- Narrated by: Connor Curlewis
- Length: 3 hrs and 12 mins
- Unabridged
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With a detailed breakdown of the fundamentals of social skills, this comprehensive guide offers a profound insight into the lost art of communication. Being able to communicate clearly with others is an essential skill for building relationships and succeeding in life. Now, this audiobook arms you with the tools you need to become the master of any social situation and supercharge your ability to connect with others.
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Effective Communication in Life
- Secrets and Communication Skills to Improve Your Social Life
- Narrated by: Connor Curlewis
- Length: 3 hrs and 12 mins
- Release date: 03-01-20
- Language: English
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£10.38 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Communicate Excellence
- A Guide to Authentic, Positive, Consistent Front Desk Communication
- By: Amy Demas
- Narrated by: Amy Demas
- Length: 3 hrs and 1 min
- Unabridged
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Sound interesting? The author thinks so too! Listen to Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication and experience the compelling world of customer service and communication in dentistry and orthodontics.
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Communicate Excellence
- A Guide to Authentic, Positive, Consistent Front Desk Communication
- Narrated by: Amy Demas
- Length: 3 hrs and 1 min
- Release date: 14-07-22
- Language: English
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£10.40 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Digitalisierung - Machen! Machen! Machen!
- Wie Sie Ihre Wertschöpfung steigern und Ihr Unternehmen retten
- By: Andreas Weber
- Narrated by: Carsten Wilhelm
- Length: 6 hrs and 34 mins
- Unabridged
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Andreas Weber vermittelt Unternehmern und Managern die überlebenswichtige Facette der Digitalisierung mithilfe eines selbst entwickelten Modells. In dessen Mittelpunkt steht der Mensch: der Kunde im Fokus einer veränderten Wertschöpfungskette, die Mitarbeiter mit Ihrem Engagement, ihrer Kreativität und Wandlungsfähigkeit und last not least die Führungskräfte als deren Vorbilder und Befähiger sowie als strategische Pioniere. Daten sind der Treibstoff, ihre Integration ist das Geschäft. Nur eine kundenzentrierte Supply Chain ermöglicht unternehmerisches Wachstum und garantiert den unternehmerischen Fortbestand.
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Digitalisierung - Machen! Machen! Machen!
- Wie Sie Ihre Wertschöpfung steigern und Ihr Unternehmen retten
- Narrated by: Carsten Wilhelm
- Length: 6 hrs and 34 mins
- Release date: 10-12-18
- Language: German
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£13.91 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Emotional Intelligence Activity Kit
- 50 Easy and Effective Exercises for Building EQ
- By: Adele B. Lynn, Janele R. Lynn
- Narrated by: Karen Saltus
- Length: 7 hrs and 5 mins
- Unabridged
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Imagine what would happen if you could quickly elevate the EQ score of everyone in your organization. Profitability, retention, and customer satisfaction would soar! Studies prove that emotional intelligence - knowing how to manage emotions, empathize, build relationships, and more - drives performance. But how do you get naturally resistant people to practice new ways of thinking?
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The Emotional Intelligence Activity Kit
- 50 Easy and Effective Exercises for Building EQ
- Narrated by: Karen Saltus
- Length: 7 hrs and 5 mins
- Release date: 11-11-15
- Language: English
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£13.14 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Airbnb Way
- 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
- By: Joseph A. Michelli
- Narrated by: Joseph Michelli
- Length: 8 hrs and 8 mins
- Unabridged
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No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. In The Airbnb Way, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy.
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The Airbnb Way
- 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
- Narrated by: Joseph Michelli
- Length: 8 hrs and 8 mins
- Release date: 10-08-21
- Language: English
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£13.62 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Irrational Persistence
- Seven Secrets That Turned a Bankrupt Startup Into a $231,000,000 Business
- By: Dave Zilko
- Narrated by: Chris Kayser
- Length: 6 hrs and 3 mins
- Unabridged
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Garden Fresh Gourmet is an inspiration beyond the journey—the way you run things at the top matters, too. Irrational Persistence shows you how to make tough decisions, live with the sacrifices, and prioritize your values as you build your brand and just keep on going.
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Irrational Persistence
- Seven Secrets That Turned a Bankrupt Startup Into a $231,000,000 Business
- Narrated by: Chris Kayser
- Length: 6 hrs and 3 mins
- Release date: 26-09-23
- Language: English
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£13.33 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Never Drop the Ball Again
- A Little Book on How the Ideal Client Experience Will Save Your Business
- By: H.B. Pasley
- Narrated by: H.B. Pasley
- Length: 58 mins
- Unabridged
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If your growth depends on attracting and retaining the right kind of people, this little book is for you. The Ideal Client Experience will literally save your business. It will create stable customer growth. It will increase retention of clients and team members. It will make you happy. Why? Because you love your people and you never want to drop the ball again.
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Never Drop the Ball Again
- A Little Book on How the Ideal Client Experience Will Save Your Business
- Narrated by: H.B. Pasley
- Length: 58 mins
- Release date: 16-11-22
- Language: English
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£5.77 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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¡Quédate Conmigo!
- 20 Claves para Enamorar a Tus Clientes... ¡y Que Se Queden Contigo!
- By: Javier Benavente Barrón
- Narrated by: Javier Benavente Barrón
- Length: 4 hrs and 2 mins
- Unabridged
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¿Deseas conseguir o fidelizar clientes? ¿Quieres triunfar profesionalmente, emprender con éxito, prosperar en tu trabajo o hacer amigos? Aquí encontrarás las respuestas. Este es un libro autobiográfico con la fuerza de la experiencia y de la verdad. El autor muestra en 20 claves cómo lograr el liderazgo y la abundancia para que otros, como tú, lleguen más rápido y sin tropiezos al destino.
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¡Quédate Conmigo!
- 20 Claves para Enamorar a Tus Clientes... ¡y Que Se Queden Contigo!
- Narrated by: Javier Benavente Barrón
- Length: 4 hrs and 2 mins
- Release date: 17-06-20
- Language: Spanish
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£12.04 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Age of Customer Equity
- Data-Driven Strategies to Build a Sustainable Company
- By: Allison Hartsoe
- Narrated by: Allison Hartsoe
- Length: 6 hrs and 7 mins
- Unabridged
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For many companies, large and small, customer data is a noisy mess. There are problems across the ecosystem from partners to page views and from KPIs to campaign tracking. But the biggest problem is not the technical data silos but the human ones. In The Age of Customer Equity, marketing expert with a passion for analytics Allison Hartsoe helps you cut through the noise and gives you the tools you need to humanize your customer data to connect to the right customers at the right time.
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The Age of Customer Equity
- Data-Driven Strategies to Build a Sustainable Company
- Narrated by: Allison Hartsoe
- Length: 6 hrs and 7 mins
- Release date: 14-09-22
- Language: English
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£12.98 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Delivering Knock Your Socks Off Service
- By: Performance Research Associates
- Narrated by: Sean Pratt
- Length: 5 hrs and 14 mins
- Unabridged
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With so many choices available to them today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off!
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Delivering Knock Your Socks Off Service
- Narrated by: Sean Pratt
- Length: 5 hrs and 14 mins
- Release date: 02-11-07
- Language: English
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£12.20 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Legacy in the Making
- Building a Long-Term Brand to Stand Out in a Short-Term World
- By: Mark Miller, Lucas Conley, Yvon Chouinard - foreword
- Narrated by: Doug Greene
- Length: 5 hrs and 11 mins
- Unabridged
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Legacy in the Making celebrates an active, dynamic form of "modern legacy," seen through the eyes of a select group of extraordinary men and women who are pursuing their enduring ambitions in the age of now. More than caretakers of the past, these modern legacy builders are also the authors of a vital today and tomorrow. Rather than leaving their legacies behind them, they are looking ahead to harness their long-term ambitions and inspire others to help carry them forward. These are not static, traditional legacies. These are legacies in the making.
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Legacy in the Making
- Building a Long-Term Brand to Stand Out in a Short-Term World
- Narrated by: Doug Greene
- Length: 5 hrs and 11 mins
- Release date: 20-09-21
- Language: English
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£12.20 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Momentum Sales Model
- How to Achieve Success in Sales, Exceed Targets and Generate Explosive Growth
- By: Tim Castle
- Narrated by: Tim Castle
- Length: 11 hrs and 59 mins
- Unabridged
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The Momentum Sales Model is a proven system for explosive sales growth that you can take anywhere. Whether you're in sales or an entrepreneur, I've been where you are, staring at a target, wondering how on earth I am going to hit it based on the current pipeline, state of the product and lack of new business leads. That was, until I learned how to create momentum.
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The Momentum Sales Model
- How to Achieve Success in Sales, Exceed Targets and Generate Explosive Growth
- Narrated by: Tim Castle
- Length: 11 hrs and 59 mins
- Release date: 06-12-23
- Language: English
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£14.57 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Wallet Allocation Rule
- Winning the Battle for Share
- By: Timothy L. Keiningham, Lerzan Aksoy, Luke Williams, and others
- Narrated by: Christopher Kipiniak
- Length: 5 hrs and 48 mins
- Unabridged
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The Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share of customers' hearts, minds, and wallets. Backed by rock-solid science published in the Harvard Business Review and MIT Sloan Management Review, this landmark book introduces a new and rigorously tested approach - the wallet allocation rule - that is proven to link to the most important measure of customer loyalty: share of wallet.
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The Wallet Allocation Rule
- Winning the Battle for Share
- Narrated by: Christopher Kipiniak
- Length: 5 hrs and 48 mins
- Release date: 27-07-20
- Language: English
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£12.44 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Superconsumers
- A Simple, Speedy, and Sustainable Path to Superior Growth
- By: Eddie Yoon
- Narrated by: Chris Sorensen
- Length: 4 hrs and 14 mins
- Unabridged
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Pork dorks. Craftsters. American Girl fans. Despite their different tastes, these eclectic diehards have a lot in common: they're obsessed about a specific brand, product, or category. They pursue their passions with fervor, and they're extremely knowledgeable about the things they love. They aren't average consumers - they're superconsumers. Although small in number, superconsumers can have an outsized impact on a company's bottom line.
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The same idea repeated over and over
- By Kindle Customer on 19-09-23
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Superconsumers
- A Simple, Speedy, and Sustainable Path to Superior Growth
- Narrated by: Chris Sorensen
- Length: 4 hrs and 14 mins
- Release date: 05-05-17
- Language: English
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£11.26 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Rockstar Service. Rockstar Profits: Increase Your Revenues, Grow Your Business, and Create Raving Fan Customers for Life
- By: David Brownlee
- Narrated by: David Brownlee
- Length: 5 hrs and 47 mins
- Unabridged
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Imagine for a moment that your favorite artist, musician, group, or rock star came into your office or called you today requesting your product or service. What would you say to them? What would you do to serve them? Now ask yourself: When was the last time I treated a customer or a client like a rock star? What would it do for your business if you treat every customer and client like a rock star?
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Rockstar Service. Rockstar Profits: Increase Your Revenues, Grow Your Business, and Create Raving Fan Customers for Life
- Narrated by: David Brownlee
- Length: 5 hrs and 47 mins
- Release date: 13-08-19
- Language: English
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