Showing titles in Customer Service
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The Three Value Conversations
- How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
- By: Erik Peterson, Tim Riesterer, Conrad Smith, and others
- Narrated by: Jim Tedder
- Length: 7 hrs and 21 mins
- Unabridged
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The most successful salespeople understand that they are fundamentally storytellers. The reality is that to succeed in sales, you need to master the art of customer conversation. Being remarkable and memorable in your conversations is very important - but it goes beyond great delivery. You must be able to articulate value. The Three Value Conversations provides the tools and methods you need to differentiate yourself and your solutions from the competition, elevate value to the right decision maker, and maximize all sales opportunities across the entire long lead buying cycle.
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The Three Value Conversations
- How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
- Narrated by: Jim Tedder
- Length: 7 hrs and 21 mins
- Release date: 24-09-21
- Language: English
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£12.38 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Legacy in the Making
- Building a Long-Term Brand to Stand Out in a Short-Term World
- By: Mark Miller, Lucas Conley, Yvon Chouinard - foreword
- Narrated by: Doug Greene
- Length: 5 hrs and 11 mins
- Unabridged
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Legacy in the Making celebrates an active, dynamic form of "modern legacy," seen through the eyes of a select group of extraordinary men and women who are pursuing their enduring ambitions in the age of now. More than caretakers of the past, these modern legacy builders are also the authors of a vital today and tomorrow. Rather than leaving their legacies behind them, they are looking ahead to harness their long-term ambitions and inspire others to help carry them forward. These are not static, traditional legacies. These are legacies in the making.
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Legacy in the Making
- Building a Long-Term Brand to Stand Out in a Short-Term World
- Narrated by: Doug Greene
- Length: 5 hrs and 11 mins
- Release date: 20-09-21
- Language: English
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£11.28 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Mastering the Irate Caller
- The Book Every Call Center Must Have
- By: Joshua Martin
- Narrated by: Ron Ganger
- Length: 1 hr and 38 mins
- Unabridged
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This book is the product of his research - a culmination of tips, strategies, and almost two decades of experience in the call center field. It requires a paradigm shift - from being the victim of angry, threatening callers, to gaining the necessary tools and insights to stay calm and centered amidst chaos without taking others’ actions personally. Mastering the Irate Caller is a treasure chest of strategies that will help improve employee morale, customer retention, and mental health in the call center field.
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Mastering the Irate Caller
- The Book Every Call Center Must Have
- Narrated by: Ron Ganger
- Series: The Book Every Call Center Must Have, Book 1
- Length: 1 hr and 38 mins
- Release date: 17-03-21
- Language: English
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£7.20 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Selling by Serving
- Find Fulfillment in Your Career and Sell More Than You Ever Thought Possible
- By: Clancy Clark
- Narrated by: Clancy Clark
- Length: 3 hrs and 48 mins
- Unabridged
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True success in the business of sales starts not with the desire to sell, but rather the desire to serve. The business of sales is about empathy, learning, understanding, and ultimately bringing unequaled value to a relationship. Clancy Clark realized that applying these principles could complement any sales method to greatly improve results and build a career that fulfills him, one that is a calling rather than a job. Learn his story and how it can benefit your own career in sales.
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Just another sales book
- By Petar on 23-01-24
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Selling by Serving
- Find Fulfillment in Your Career and Sell More Than You Ever Thought Possible
- Narrated by: Clancy Clark
- Length: 3 hrs and 48 mins
- Release date: 22-06-20
- Language: English
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£10.06 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Emotional Intelligence Activity Kit
- 50 Easy and Effective Exercises for Building EQ
- By: Adele B. Lynn, Janele R. Lynn
- Narrated by: Karen Saltus
- Length: 7 hrs and 5 mins
- Unabridged
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Imagine what would happen if you could quickly elevate the EQ score of everyone in your organization. Profitability, retention, and customer satisfaction would soar! Studies prove that emotional intelligence - knowing how to manage emotions, empathize, build relationships, and more - drives performance. But how do you get naturally resistant people to practice new ways of thinking?
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The Emotional Intelligence Activity Kit
- 50 Easy and Effective Exercises for Building EQ
- Narrated by: Karen Saltus
- Length: 7 hrs and 5 mins
- Release date: 11-11-15
- Language: English
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£12.38 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Communication Rx
- Transforming Healthcare Through Relationship-Centered Communication
- By: Calvin L. Chou, Laura Cooley
- Narrated by: Neal Vickers
- Length: 7 hrs and 52 mins
- Unabridged
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Research shows that nothing impacts patient experiences more than the quality of communication. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships - between patients and providers, as well as among providers - at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide.
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Communication Rx
- Transforming Healthcare Through Relationship-Centered Communication
- Narrated by: Neal Vickers
- Length: 7 hrs and 52 mins
- Release date: 03-08-21
- Language: English
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£13.26 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Keep It Simple
- Customer Service from Heaven
- By: Charles Johnson
- Narrated by: Michael Hatak
- Length: 49 mins
- Unabridged
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Great customer service is dying. Is life too busy to teach this skill anymore? If it is, you are going to have a difficult time keeping customers. It doesn’t matter if you are in the restaurant business, retail business, salon and spa business, a government contractor, car dealership, or grocery store.
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Keep It Simple
- Customer Service from Heaven
- Narrated by: Michael Hatak
- Length: 49 mins
- Release date: 07-08-20
- Language: English
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£5.36 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Digitalisierung - Machen! Machen! Machen!
- Wie Sie Ihre Wertschöpfung steigern und Ihr Unternehmen retten
- By: Andreas Weber
- Narrated by: Carsten Wilhelm
- Length: 6 hrs and 34 mins
- Unabridged
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Andreas Weber vermittelt Unternehmern und Managern die überlebenswichtige Facette der Digitalisierung mithilfe eines selbst entwickelten Modells. In dessen Mittelpunkt steht der Mensch: der Kunde im Fokus einer veränderten Wertschöpfungskette, die Mitarbeiter mit Ihrem Engagement, ihrer Kreativität und Wandlungsfähigkeit und last not least die Führungskräfte als deren Vorbilder und Befähiger sowie als strategische Pioniere. Daten sind der Treibstoff, ihre Integration ist das Geschäft. Nur eine kundenzentrierte Supply Chain ermöglicht unternehmerisches Wachstum und garantiert den unternehmerischen Fortbestand.
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Digitalisierung - Machen! Machen! Machen!
- Wie Sie Ihre Wertschöpfung steigern und Ihr Unternehmen retten
- Narrated by: Carsten Wilhelm
- Length: 6 hrs and 34 mins
- Release date: 10-12-18
- Language: German
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How to Handle Cranky Customer Problems Using Behavioral Science
- By: Jennifer Hancock
- Narrated by: Jennifer Hancock
- Length: 43 mins
- Unabridged
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Without customers, we don’t have a business. But what can, or should, we do if one of our customers is cranky? Answer: Learn why people behave how they do and how you can respond so that you can be happier and more effectively help solve your customer’s problems without getting pulled into their drama, whatever that is.
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How to Handle Cranky Customer Problems Using Behavioral Science
- Narrated by: Jennifer Hancock
- Length: 43 mins
- Release date: 26-11-18
- Language: English
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£4.87 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Building a Six Figure Sales Career
- How to Develop the Four Golden Pillars of Sales Success
- By: Chris Widener
- Narrated by: Chis Widener
- Length: 1 hr and 5 mins
- Unabridged
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Do you know a person who just seems to “have it all” when it comes to closing sales deals? What is it about that person that makes them wealthy? In this program, best-selling author Chris Widener outlines the tools to gain trust, build respect, develop admiration and create loyalty with everyone you meet. Chris has used these skills to build a successful speaking career, which has led to him sharing the stage with US Presidents, NFL players and being asked to speak at Harvard Business School.
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Building a Six Figure Sales Career
- How to Develop the Four Golden Pillars of Sales Success
- Narrated by: Chis Widener
- Length: 1 hr and 5 mins
- Release date: 14-10-14
- Language: English
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£6.21 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Stop, Look, and Listen
- The Customer CEO Business Fable About How to Profit from the Power of Your Customers
- By: Chuck Wall
- Narrated by: Don Hagen
- Length: 1 hr and 37 mins
- Unabridged
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Sales have dropped precipitously. The board is meeting next week. Bob, founder and long-time CEO, is urged by his team to hire an expensive management consulting firm and drastically cut costs as a last ditch effort to improve the company’s bottom line.
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Stop, Look, and Listen
- The Customer CEO Business Fable About How to Profit from the Power of Your Customers
- Narrated by: Don Hagen
- Length: 1 hr and 37 mins
- Release date: 10-12-13
- Language: English
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Selling the Hug Your Customers Way
- The Proven Process for Becoming a Passionate and Successful Salesperson For Life
- By: Jack Mitchell
- Narrated by: Jack Mitchell
- Length: 9 hrs and 38 mins
- Unabridged
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Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more.
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Selling the Hug Your Customers Way
- The Proven Process for Becoming a Passionate and Successful Salesperson For Life
- Narrated by: Jack Mitchell
- Length: 9 hrs and 38 mins
- Release date: 27-07-21
- Language: English
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Nincompoopery
- Why Your Customers Hate You--and How to Fix It
- By: John R. Brandt
- Narrated by: John R. Brandt
- Length: 4 hrs and 13 mins
- Unabridged
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CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization can innovate in ways that delight customers and attract top-level talent. Nincompoopery--terrible customer service, idiotic business processes, and soul-crushing management practices--surrounds...
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Nincompoopery
- Why Your Customers Hate You--and How to Fix It
- Narrated by: John R. Brandt
- Length: 4 hrs and 13 mins
- Release date: 16-07-19
- Language: English
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Communicate Excellence
- A Guide to Authentic, Positive, Consistent Front Desk Communication
- By: Amy Demas
- Narrated by: Amy Demas
- Length: 3 hrs and 1 min
- Unabridged
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Sound interesting? The author thinks so too! Listen to Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication and experience the compelling world of customer service and communication in dentistry and orthodontics.
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Communicate Excellence
- A Guide to Authentic, Positive, Consistent Front Desk Communication
- Narrated by: Amy Demas
- Length: 3 hrs and 1 min
- Release date: 14-07-22
- Language: English
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£9.71 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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F the Funnel
- A New Way to Engage Customers and Grow Revenue
- By: Jeff Pedowitz
- Narrated by: Zack Sage
- Length: 7 hrs and 10 mins
- Unabridged
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We bring products to life and connect them to living, breathing customers. Without us, our companies would crash and burn. And yet, it often seems we don’t get the prospectors the budgets we deserve. Where is the love? The reason our companies don’t love us is that they see us as cost centers rather than revenue centers. So, how do we change that perception (and that reality)? How do we become provable, dependable sources of revenue? By changing our relationship with our customers; by turning them into raving advocates and long-term clients.
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F the Funnel
- A New Way to Engage Customers and Grow Revenue
- Narrated by: Zack Sage
- Length: 7 hrs and 10 mins
- Release date: 23-11-21
- Language: English
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£12.38 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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How to Handle Abusive Customers
- Effective Strategies for Navigating Difficult Interactions and Enhancing Customer Relations
- By: Alexandra Cahill
- Narrated by: Judy Ruggles
- Length: 1 hr and 4 mins
- Unabridged
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In the demanding field of customer service, encountering difficult or abusive customers is an inevitable challenge. Alexandra Cahill's "How to Handle Abusive Customers" serves as a comprehensive guide, offering a wealth of practical strategies to effectively navigate these challenging interactions. This book is an invaluable resource for customer service representatives, retail workers, call center employees, and anyone who regularly engages with customers.
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How to Handle Abusive Customers
- Effective Strategies for Navigating Difficult Interactions and Enhancing Customer Relations
- Narrated by: Judy Ruggles
- Length: 1 hr and 4 mins
- Release date: 28-12-23
- Language: English
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£7.01 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Customer's Eye: How to Build Loyalty, Generate Word-of-Mouth and Keep Customers Coming Back
- The Anatomy of the Perfect Customer Experience
- By: E. M. P. Kailie
- Narrated by: Jim Rising
- Length: 3 hrs and 27 mins
- Unabridged
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The only secret you need to grow your business now: Elevate your customer experience. This audiobook can show you how! Are you looking for a how-to guide on building loyalty, generating word-of-mouth, and keeping customers coming back? The customer is the heart and lifeblood of every business, if they’re not happy, they won’t come back. If they don’t come back, they don’t spend money. This vicious cycle can end a business, so don’t get caught up in this vortex of doom. With concepts, statistics, and real-world examples, this audiobook rises above all others like it.
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Excellent, very useful and enjoyable
- By Ella J Preston on 24-11-21
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The Customer's Eye: How to Build Loyalty, Generate Word-of-Mouth and Keep Customers Coming Back
- The Anatomy of the Perfect Customer Experience
- Narrated by: Jim Rising
- Length: 3 hrs and 27 mins
- Release date: 16-11-21
- Language: English
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£9.53 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Overpromise and Overdeliver, Revised Edition
- How to Design and Deliver Extraordinary Customer Experiences
- By: Rick Barrera
- Narrated by: Rick Barrera
- Length: 4 hrs and 49 mins
- Unabridged
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The old cliché is that smart companies underpromise and overdeliver. But in today's crowded market, underpromising is a ticket to oblivion. Rick Barrera shows how to make sure that every point of contact between your company and its customers is well executed and fulfills an over-the-top brand promise to drive word of mouth and rapid growth.
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Overpromise and Overdeliver, Revised Edition
- How to Design and Deliver Extraordinary Customer Experiences
- Narrated by: Rick Barrera
- Length: 4 hrs and 49 mins
- Release date: 10-08-15
- Language: English
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£10.58 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Amaze Every Customer Every Time
- 52 Tools for Delivering the Most Amazing Customer Service on the Planet
- By: Shep Hyken
- Narrated by: Joe Bronzi
- Length: 5 hrs and 26 mins
- Unabridged
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You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top 10 customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction.
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Great tools for Customer Service agents
- By Ems on 28-11-21
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Amaze Every Customer Every Time
- 52 Tools for Delivering the Most Amazing Customer Service on the Planet
- Narrated by: Joe Bronzi
- Length: 5 hrs and 26 mins
- Release date: 12-05-14
- Language: English
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£11.27 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Lean Solutions
- How Companies and Customers Can Create Value and Wealth Together
- By: James P. Womack, Daniel T. Jones
- Narrated by: James P. Womack
- Length: 4 hrs and 16 mins
- Abridged
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A massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources. Computers, cars, and even big-box retail sites promise to solve our every need. So why aren't...
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Dreadful
- By Andrew Kirtland on 19-05-18
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Lean Solutions
- How Companies and Customers Can Create Value and Wealth Together
- Narrated by: James P. Womack
- Length: 4 hrs and 16 mins
- Release date: 11-10-05
- Language: English
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£9.58 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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