Showing results by narrator "Simon Shepherd" in All Categories

In The Human Experience, John Sills draws upon extensive research and illustrative case studies to explain that the emotional experience is just as important as the functional one, and, if done right, will create a more efficient business. He also demonstrates that the customer experience is not just the responsibility of front-line employees, but shared across the company.

The codebreakers at Bletchley Park have been immortalised in films such as The Imitation Game and Enigma, but the Germans were also breaking Allied ciphers. The Third Reich Is Listening is the comprehensive account of the successes, failures and science of Germany's codebreaking and signals intelligence operations from 1935 to 1945. This fast-moving blend of modern history and popular science is told through colourful personal accounts of the Germans at the heart of the story.

It is 1993 and Thomas Penmarsh has lived in Finisterre, the house by the sea, all his life, sleeping each night in the room with the barred window. He's only 48 but has been an old man since one evening in 1967 when he lost everything he valued. However, now his controlling mother has died and he is master of the house. When Esmond, his cousin and childhood confidant, comes to live with him, Thomas is overjoyed - Esmond always looks after him. But is Esmond all that he seems?

William is a happy man. He has just married Isabel, the girl of his dreams, and is confidently sailing along on a sea of wedded bliss. He’s got a hot wife, a snazzy new job and things couldn’t be much better. Sure, there are a few bumps in the road, but life on the whole is good. That is until Isabel’s ‘best friend’ Alex starts to intrude on their wedded bliss. And when William’s ex-girlfriend Saskia - aka the ‘Destroyer of Relationships’ - appears on the scene, things go from bad to worse.

One man. One year. So many ways to screw up.…William has a 12-year-old boss bent on his destruction; the interior design duo from hell re-decorating his bathroom; and an angry small person with a mean right hook on his case. On the plus side, he has as a gorgeous wife and an adorable (but insomniac) new son - and he loves them both. It’s just a shame that parenthood doesn’t stop him doing the wrong thing at precisely the wrong time, with catastrophic results for his small - and increasingly exasperated - family.

On the most secret and dangerous assignment of their lives, Sherlock Holmes and Dr. Watson are sent into the newborn Soviet Union to rescue the Romanovs: Nicholas and Alexandra and their innocent children. Will Holmes and Watson be able to change history? Will they even be able to survive?

Lettie Peppercorn lives in a house on stilts near the wind-swept coast of Albion, with no one to talk to but Periwinkle the pigeon. Her days are filled with floor-sweeping, bed-making and soup-stirring. Her nights are filled with dreams of her mother, who vanished long ago. Nothing incredible has ever happened to Lettie, until one winter’s night. The night the Snow Merchant comes. He claims to be an alchemist - the greatest that ever lived - and in a mahogany suitcase, he carries his newest invention. It is an invention that will change Lettie’s life - and the world - forever.

Its two days before Christmas and Helsinki is battling ruthless climate catastrophe: subway tunnels are flooded; abandoned vehicles are burning in the streets. People are fleeing to the far north where conditions are still tolerable. Social order is crumbling and private security firms have undermined the police force. Tapani Lehtinen, a struggling poet, is among the few still willing to live in the city.

It's the height of World War II. Britain is being ravaged by bombs, and most young men are off fighting. Gordon wishes he was too. Maybe then he wouldn't get bullied for having a cowardly family.... Gordon's dad didn't serve in World War I, and now his older brother ,Raymond, isn't serving in World War II - he's gone missing. When Gordon finds a revolver hidden in his house, he tracks Raymond down but ends up involved in more than he'd bargained for.

Meet Marius Myerdorf, the newest recruit of Schwartzgarten's most secret of societies. His is a tale of adventure and abduction, friendship and fearlessness, as the Band of Blood race against time to unmask two of the foulest fiends in the history of the Great City. The deeds are dastardly. The twists are terrifying. And happy endings are not always guaranteed.

The recent death of one of the descendants of Dr. Watson has brought to light his personal papers. These include a number of stories that Dr. Watson suppressed at the time for various reasons. As all involved are long dead, the inheritor has agreed to the publication of a set of eight of the most interesting adventures.

It’s autumn in Gothenburg and an anxious mother calls the police; her little boy was lured into a car by a man offering sweets. The child is returned unharmed but then the same thing happens with a little girl, and then another.

From London’s inimitable mayor, Boris Johnson, the story of how Churchill’s eccentric genius shaped not only his world but our own. On the fiftieth anniversary of Churchill’s death, Boris Johnson celebrates the singular brilliance of one of the most important leaders of the twentieth...

Are you paid what you deserve by your clients? This book will save you a fortune - and maybe even make you a fortune. Using proven strategies that can be applied to your business today, it will help you discover: how to confidently hold your price, how to say "no" to clients while improving your relationship, how to negotiate higher fees and prices, and how to handle unrealistic timescales and budgets. Why Do Smart People Make Such Stupid Mistakes? is a practical negotiation guide to more profitable client relationships for marketing and communication agencies, sales teams, and professional service people.

This audiobook delivers the fascinating account of one Western family’s time living and working in China. Told through a series of letters, China from the Inside: Letters from an Economist presents insights into the society and economy of a country that is often opaque to outsiders and poorly understood. The author’s expertise as an economist and the family’s efforts to integrate into Chinese society furnish a vivid and unique account.

On the threshold of 40, Jasper Rees fished his French horn out of the attic and, despite limited ability, sets himself a near-impossible target: to stand up in front of a paying audience in 12 months’ time and play a Mozart concerto. Alone. This is the inspired story, not only of a midlife rethink, but also of man’s first musical instrument, and its journey from the hunting fields of aristocratic France to Sgt Pepper’s Lonely Hearts Club Band.

When Alan and Mika's summer explorations are cut short by a grisly discovery, they can't understand why their parents seem so upset. Will their beach ever be just a playground again?

Inspector Anders Knutas is back in the sixth instalment of Mari Jungstedt's dark and compelling series of crime novels, set on the island of Gotland. This crime adventure builds on the already strong series, which combines chilling atmosphere, razor sharp plot twists and a brilliant cast of subtly crafted characters. In The Dark Angel, Jungstedt's writing is as thrilling and poignant as ever, ensuring that Knutas will continue to have the reader gripped from start to finish.

In Sherlock Holmes and The Dead Boer at Scotney Castle, the great consulting detective comes up against the rich and powerful Kipling League. Dr Watson recounts the extraordinary events which took place on a spacious early summer day in the Sussex and Kent countryside in 1904. None of the earlier stories chronicling the adventures of Sherlock Holmes compares to the strange circumstances which determined Watson to take up his pen

In this manifesto, the author takes a leap of faith. It is a faith in Lost Causes. He asserts that today, architectonic reason has fallen into ruins. As soon as architecture leaves the limits set to it by architectonic reason, no other path is open to it but the path to aestheticism. This is the...