Showing titles in Customer Service
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The Unsold Mindset
- Redefining What It Means to Sell
- By: Colin Coggins, Garrett Brown
- Narrated by: Colin Coggins, Garrett Brown
- Length: 7 hrs and 13 mins
- Unabridged
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Overall2
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Performance2
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Story2
What if the greatest salespeople on the planet are the opposite of who you think they are? Everyone sells, every day. It’s why the most successful people are better than most at selling themselves, their ideas, or their products and services. Yet when people hear the word sales they think of...
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Read this if you don’t like sales
- By Jamie on 06-03-23
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The Unsold Mindset
- Redefining What It Means to Sell
- Narrated by: Colin Coggins, Garrett Brown
- Length: 7 hrs and 13 mins
- Release date: 21-02-23
- Language: English
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£11.49 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Think Like Your Customer
- A Winning Strategy to Maximize Sales By Understanding and Influencing How and Why Your Customers Buy
- By: Bill Stinnett
- Narrated by: Jeff Cummings
- Length: 4 hrs and 48 mins
- Unabridged
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Overall2
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Performance2
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The most common complaint Bill Stinnett hears from his corporate clients is that would-be vendors and suppliers "just don't understand our business" In Think Like Your Customer, Stinnett explains why the key to landing corporate customers is to learn to think about the things executives and business owners think about and understand how they make complex buying decisions.
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Great Work Bill
- By Amazon Customer on 22-04-22
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Think Like Your Customer
- A Winning Strategy to Maximize Sales By Understanding and Influencing How and Why Your Customers Buy
- Narrated by: Jeff Cummings
- Length: 4 hrs and 48 mins
- Release date: 23-07-21
- Language: English
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£11.66 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Toxic Client
- Knowing and Avoiding Problem Customers
- By: Garrett Sutton Esq. Esq.
- Narrated by: Garrett Sutton Esq. Esq.
- Length: 5 hrs and 17 mins
- Unabridged
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Overall2
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Performance2
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Not every client is a good client! In that first flush of life as business owners, we often say "yes" to anyone who wants to hire us. We think the most important thing is establishing a client base. As long as we're getting hired, that's a good thing, and it's all that matters. But after a while...
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The Toxic Client
- Knowing and Avoiding Problem Customers
- Narrated by: Garrett Sutton Esq. Esq.
- Length: 5 hrs and 17 mins
- Release date: 26-07-16
- Language: English
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£10.33 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Service Culture Handbook
- A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- By: Jeff Toister
- Narrated by: Roger Wayne
- Length: 5 hrs and 41 mins
- Unabridged
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Overall3
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Performance2
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Story2
The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.
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The Service Culture Handbook
- A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- Narrated by: Roger Wayne
- Length: 5 hrs and 41 mins
- Release date: 25-02-20
- Language: English
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£12.44 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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No Thanks, I'm Just Looking
- Sales Techniques for Turning Shoppers into Buyers
- By: Harry J. Friedman
- Narrated by: Adam Henderson
- Length: 7 hrs and 3 mins
- Unabridged
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No Thanks, I'm Just Looking gives anyone the inside scoop on how to skyrocket their selling career with a system of easy-to-learn, practical moneymaking steps. By saving countless hours of trial-and-error experience, listeners will be able to focus on the things that really work. Considered to be retail guru Harry J. Friedman's personal collection of proven selling techniques, No Thanks, I'm Just Looking includes all the tips and humorous anecdotes that have made him retail's most sought-after consultant.
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No Thanks, I'm Just Looking
- Sales Techniques for Turning Shoppers into Buyers
- Narrated by: Adam Henderson
- Length: 7 hrs and 3 mins
- Release date: 09-07-20
- Language: English
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£13.14 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Heart and Soul of Excellence
- By: Tom Peters
- Narrated by: Tom Peters
- Length: 1 hr
- Abridged
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Overall17
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Performance10
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Story10
The coauthor of In Search of Excellence offers his unique practical insights on business, management, leadership, and success. Peters' valuable commentary and advice spans across such crucial subjects as listening to customers, noting symbols, circulating, motivating others, and striving for...
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Distillation of ideas from In Search of Excellence
- By John-Paul Lane on 15-01-15
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The Heart and Soul of Excellence
- Narrated by: Tom Peters
- Length: 1 hr
- Release date: 28-09-06
- Language: English
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£7.44 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Unabridged
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Overall47
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Performance42
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Story40
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39...
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Golden nuggets
- By Mark on 24-11-24
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The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Release date: 05-03-13
- Language: English
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£9.72 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Beyond the Sales Process
- 12 Proven Strategies for a Customer-Driven World
- By: Steve Andersen, Dave Stein
- Narrated by: Jeff Cummings
- Length: 8 hrs and 39 mins
- Unabridged
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Overall2
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Performance1
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Featuring instructional case studies from companies including Panasonic, Hilton, Merck, and Honeywell, this evidence-based book provides listeners with a proven methodology for driving success before, during, and after every sale. Embracing the entire customer life cycle, Beyond the Sales Process reveals twelve essential strategies including: Study your customer. Give them compelling reasons to engage. Build a vision for them of their own success....
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Beyond the Sales Process
- 12 Proven Strategies for a Customer-Driven World
- Narrated by: Jeff Cummings
- Length: 8 hrs and 39 mins
- Release date: 04-04-16
- Language: English
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£13.86 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Building a Smart Customer Service System with AI
- From Chatbots to Personalized Support
- By: Deacon John O'Maley
- Narrated by: Gerald Seguin
- Length: 1 hr and 17 mins
- Unabridged
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Unlock the future of customer service with AI. Building a Smart Customer Service System with AI: From Chatbots to Personalized Support is a comprehensive guide that shows businesses how to leverage artificial intelligence to transform their customer support operations.
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Building a Smart Customer Service System with AI
- From Chatbots to Personalized Support
- Narrated by: Gerald Seguin
- Series: The Deacon O’Maley AI Business Series
- Length: 1 hr and 17 mins
- Release date: 11-08-25
- Language: English
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£7.28 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Deep D.O.S. Innovation
- Create Unique Value for Your Clients by Helping Them Transform Their Dangers, Opportunities, and Strengths.
- By: Dan Sullivan
- Narrated by: Dan Sullivan
- Length: 1 hr and 51 mins
- Unabridged
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Overall3
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Performance3
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Story3
Each of us has our own set of dangers (things we’re afraid of losing), opportunities (the possibility of gaining something), and strengths (our unique skills and experience). I call these our “D.O.S.” issues, and I’ll show you how to use them every day as your key to never-ending growth. This also gives you a repeatable way to gain insight into what matters most to your clients and prospects and cultivate a growth-focused relationship with them.
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Deep D.O.S. Innovation
- Create Unique Value for Your Clients by Helping Them Transform Their Dangers, Opportunities, and Strengths.
- Narrated by: Dan Sullivan
- Length: 1 hr and 51 mins
- Release date: 07-12-20
- Language: English
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£7.71 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The A to Z of Being Understood
- Make Your Voice Heard and Your Conversations Count
- By: Kay White
- Narrated by: Kay White
- Length: 3 hrs and 59 mins
- Unabridged
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Overall1
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Performance1
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Are you an ambitious professional looking to make your next move? Do you want to build strong, profitable relationships with ease? Give me five minutes and I'll tell you how to be an influential and savvy communicator. Discover simple steps to dramatically increase the effectiveness of your communication so people are inspired to give you what you want. Find the ways and the words to engage and persuade people and make more lasting and profitable relationships, quickly and easily.
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The A to Z of Being Understood
- Make Your Voice Heard and Your Conversations Count
- Narrated by: Kay White
- Length: 3 hrs and 59 mins
- Release date: 18-01-16
- Language: English
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£10.99 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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100 Proven Ways to Acquire and Keep Clients for Life
- The Path to Permanent Business Success
- By: C. Richard Weylman, Bob Burg - foreword by, Milton Pedraza - afterword by
- Narrated by: Steve Menasche
- Length: 4 hrs and 44 mins
- Unabridged
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Elevate your client's experience and win more business. This is the first book to detail how professionals can acquire more clients and establish their lasting loyalty through the experience they provide. Many books are written on acquisition strategies, better customer service, or an elevated experience. But none gives the listener the step-by-step tactical strategies to make both acquisition and loyalty happen in concert like this book does.
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100 Proven Ways to Acquire and Keep Clients for Life
- The Path to Permanent Business Success
- Narrated by: Steve Menasche
- Length: 4 hrs and 44 mins
- Release date: 07-05-24
- Language: English
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£11.66 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Rockstar Service. Rockstar Profits: Increase Your Revenues, Grow Your Business, and Create Raving Fan Customers for Life
- By: David Brownlee
- Narrated by: David Brownlee
- Length: 5 hrs and 47 mins
- Unabridged
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Imagine for a moment that your favorite artist, musician, group, or rock star came into your office or called you today requesting your product or service. What would you say to them? What would you do to serve them? Now ask yourself: When was the last time I treated a customer or a client like a rock star? What would it do for your business if you treat every customer and client like a rock star?
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Rockstar Service. Rockstar Profits: Increase Your Revenues, Grow Your Business, and Create Raving Fan Customers for Life
- Narrated by: David Brownlee
- Length: 5 hrs and 47 mins
- Release date: 13-08-19
- Language: English
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£12.44 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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UnSelling
- The New Customer Experience
- By: Scott Stratten, Alison Kramer
- Narrated by: Scott Stratten, Alison Kramer
- Length: 6 hrs and 31 mins
- Unabridged
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UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences, and even product quality. Sixty percent of a purchasing decision is made before a customer even contacts you. We have funnel vision, and it needs to stop. UnSelling is about the big picture: creating repeat customers, not one-time buyers. Create loyal clients that refer others, not faceless numbers.
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UnSelling
- The New Customer Experience
- Narrated by: Scott Stratten, Alison Kramer
- Length: 6 hrs and 31 mins
- Release date: 27-07-20
- Language: English
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£13.08 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The AI Revolution in Customer Service and Support
- A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers
- By: Ross Smith, Mayte Cubino, Emily McKeon
- Narrated by: Eric Burgher
- Length: 16 hrs and 54 mins
- Unabridged
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The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences.
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The AI Revolution in Customer Service and Support
- A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers
- Narrated by: Eric Burgher
- Length: 16 hrs and 54 mins
- Release date: 27-12-24
- Language: English
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£17.40 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Friction: The Untapped Force That Can Be Your Most Powerful Advantage
- The Untapped Force That Can Be Your Most Powerful Advantage
- By: Roger Dooley
- Narrated by: Michael Anthony
- Length: 9 hrs and 51 mins
- Unabridged
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Overall1
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Performance1
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In today's high-speed, customer-empowered world, the levels of swiftness and efficiency of business transactions will determine ultimate success or failure. In this groundbreaking guide, Dooley helps you spot the inevitable points of friction in your organization, and he provides the tools and insight you need to eliminate them. By truly understanding the impact friction can have, you'll be able to establish positive habits and eliminate negative ones - all with the end result of building a company that's the envy of your industry.
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Friction: The Untapped Force That Can Be Your Most Powerful Advantage
- The Untapped Force That Can Be Your Most Powerful Advantage
- Narrated by: Michael Anthony
- Length: 9 hrs and 51 mins
- Release date: 03-08-21
- Language: English
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£14.37 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Ultimate Enrollment Systems for Entrepreneurs
- By: Terri Levine Ph.D.
- Narrated by: Dale McConachie
- Length: 27 mins
- Unabridged
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Stop selling the hard way! In this audiobook, top selling business coach Terri Levine provides you with a valuable assessment system which will enable you to easily identify the good prospects and reduce your time and frustration trying to sell to unsuitable prospects.
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The Ultimate Enrollment Systems for Entrepreneurs
- Narrated by: Dale McConachie
- Length: 27 mins
- Release date: 18-09-13
- Language: English
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£4.06 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Customer of the Future
- 10 Guiding Principles for Winning Tomorrow's Business
- By: Blake Morgan
- Narrated by: Lisa Larsen
- Length: 6 hrs and 38 mins
- Unabridged
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Overall9
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Performance9
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With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today! Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience...
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Ridiculous metaphor undermines the point being made
- By D. P. Ingram on 01-11-19
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The Customer of the Future
- 10 Guiding Principles for Winning Tomorrow's Business
- Narrated by: Lisa Larsen
- Length: 6 hrs and 38 mins
- Release date: 29-10-19
- Language: English
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£10.76 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Storytelling Edge
- How to Transform Your Business, Stop Screaming into the Void, and Make People Love You
- By: Joe Lazauskas, Shane Snow
- Narrated by: Chris Sorensen
- Length: 4 hrs and 15 mins
- Unabridged
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Overall6
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Performance6
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In The Storytelling Edge, the strategy minds behind Contently, the world renowned content marketing technology company, reveal their secrets that have helped award-winning brands to build relationships with millions of advocates and customers. Join as they dive into the neuroscience of storytelling, the elements of powerful stories, and methodologies to grow businesses through engaging and accountable content.
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A massive ad for Contently
- By Berrylan on 11-08-23
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The Storytelling Edge
- How to Transform Your Business, Stop Screaming into the Void, and Make People Love You
- Narrated by: Chris Sorensen
- Length: 4 hrs and 15 mins
- Release date: 30-05-18
- Language: English
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£11.26 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The First Domino
- How to Land Your First Client in 90 Days or Under
- By: Tim Castle
- Narrated by: Tim Castle
- Length: 6 hrs and 23 mins
- Unabridged
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If you can win one, you can win them all. In The First Domino, multi-award winning bestselling author and world-renowned negotiation expert Tim Castle reveals the breakthrough strategy to land your first flagship client – and how this single move can trigger a chain reaction of sales wins, credibility, and unstoppable growth.
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The First Domino
- How to Land Your First Client in 90 Days or Under
- Narrated by: Tim Castle
- Length: 6 hrs and 23 mins
- Release date: 16-12-25
- Language: English
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£12.98 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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