Showing results by narrator "Caroline Miller" in All Categories

Value stream mapping - an essential but underused methodology - is a proven approach to help you visualize and resolve disconnects, redundancies, and gaps in your value delivery system. More than a tool to eliminate operational waste, value stream mapping is a highly effective means to transform leadership thinking, define strategy and priorities, and create customer-centric work flow. Business performance improvement experts Karen Martin and Mike Osterling present a practical way to deeply understand how work gets done - in any environment - and how to design improved work systems. 

Strategy consultant Robbie Kellman Baxter has been helping companies excel in this business environment for more than a decade. Now, in The Forever Transaction, she reveals all her secrets. Whatever industry you're in, Baxter provides the inspiration, tools, and insight you need to build and execute a business model that will leave your competition in the dust.  

Covering the subject of hypothyroidism - an underactive thyroid gland - this book contains 17 chapters dedicated to the most common thyroid disorder that exists. All aspects regarding hypothyroid conditions are addressed in this resource, in easy-to-understand language. This book is approximately 12,192 words in length. The "Best Darn" reference in the title, is not to imply that this is an extensive medical journal but rather that the book contains all aspects of information on the subject that most laypersons would be seeking.

Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This audiobook will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the best seller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed.

An authentic brand community is more than just people buying your product or working alongside one another. This audiobook articulates the critical roles of mutual concern, common values, and shared experiences in creating fiercely loyal customer and collaborator relationships. Carrie Melissa Jones and Charles Vogl argue that in an authentic and enriching community, members have mutual concern for one another, share personal values, and join together in meaningful shared experiences, whether online or off. On the deepest level, brands must help members grow into who they want to be.

Chronic Fatigue Syndrome and Fibromyalgia affect millions of Americans and many more worldwide. While a single definitive cause for these syndromes has not been found, factors involved in triggering them include chronic stress, nutritional and hormone deficiencies, post viral illnesses and mildly insufficient adrenal function. The debilitating fatigue and joint/muscle pain caused by these very real illnesses, can seriously reduce the quality-of-life for those who experience them.

Get ready, this audiobook will change your life! In this guide you will learn how to eliminate the single behavior that 70 years of scientific research proves causes overeating, binge eating, and feeling out of control with food. Uncover the secret to being able to keep any food in your house - without it calling your name. Find out exactly why your best weight loss efforts have failed in the past - and more importantly, exactly what you can do to change it.

This debut mystery introduces Magdalena Yoder, prim, proper, and persnickety proprietor of the PennDutch Inn, where guests luxuriate in the true "Amish experience," (read: doing Magdalena's chores and paying top dollar for the opportunity!).

When one of her more reclusive guests takes a tumble down the PennDutch's picturesquely steep staircase and breaks his neck, the timing couldn't be worse. It's the start of hunting season - and her inn is packed to capacity!

Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

Pool shark Jessie Hewitt usually knows where the balls will fall and how the game will end. But when a body lands on her couch, and the cute cop in her kitchen accuses her of murder, even Jessie isn't sure what will happen next. She also isn’t sure how to catch a killer, but she's about to learn.

While visiting her Midwestern hometown after many years, workaholic Karen Grace risks a few extra days away from the office, to get reacquainted with her extended family and childhood friends. She visits the crumbling homesteads of her prairie ancestors, and rediscovers their immigrant dreams and sacrifices. When her tyrannical boss fires her, she's 1500 miles from home, just one more middle-aged worker out of a job in a tough economy. To make matters worse, her husband just left her for his pregnant girlfriend.

Change is difficult but essential - Esther Derby offers seven guidelines for change by attraction, an approach that draws people into the process so that instead of resisting change, they embrace it. Even if you don’t have change management in your job description, your job involves change. Change is a given as modern organizations respond to market and technology advances, make improvements, and evolve practices...Esther Derby offers change by attraction, an approach that is adaptive and responsive and engages people in learning, evolving, and owning the new way.

We are living in an epidemic of disengagement and despair that calls us to action. Awakening Compassion at Work answers the call, showing us new ways to enliven the humanity of work and in so doing address the suffering of the world and create an innovative, optimistic, and engaged workforce.

The 17 Day Diet offers a lifetime plan for shedding pounds fast in a safe and lasting way. In this guide, 17 Day Diet Reloaded: The Ultimate Step by Step Cheat Sheet on How to Lose Weight & Sustain It Now, we will document a quick and easy way to implement this diet with easy to use cheat sheets and ultimate mistakes to avoid. The best guide for someone who is busy and wants to get the whole gist of this diet and implement the 17 day diet in the next one hour!

This is a book about memories, love, sex and the power of the imagination to see us through the most difficult times. The women of Reality, Reality are mesmerising, whether in love or in solitude. Jackie Kay’s newest and most luminous of collections is full of compassion, generosity, sorrow, and joy. In 15 extraordinary stories, she celebrates the richness and power of dream-life to inspire, to repair, and to make real.

Dynamic Reteaming shares real stories of how successful software companies have thrived through changing their teams as opposed to keeping them the same. Team change will happen whether we like it or not. People will come and go from our teams. Our companies might double in size or even get acquired. We can catalyze team change to reduce the risk of attrition, learning and career stagnation, and the development of knowledge silos. Dynamic Reteaming describes practices for effective reteaming as well as anti-patterns.

In Jackie Kay’s first collection of stories, ordinary lives are transformed by secrets. Her world might seem familiar – sex, death and family cast long shadows – but the roles of mothers, daughters and lovers are imagined and revealed in the most surprising of ways. Jackie Kay sees the extraordinary in everyday life, and lights it up with humour and generosity in a way that is uniquely her own.

Filled with engaging improv activities, this interactive guide will ensure you never come away from a tough moment pondering the woulda, coulda, shoulda! again. You'll learn how to nurture your personal style for communicating in every professional situation. From effective listening in the office, giving presentations, and leading meetings to negotiating a raise, acing an interview, and more, you'll start communicating with confidence.

Positive leaders are able to dramatically expand their people’s - and their own - capacity for excellence. And they accomplish this without enormous expenditures or huge heroic gestures. The authors show that, like the butterfly in Brazil whose flapping wings create a typhoon in Texas, you can create profound positive change in your organization through simple actions and attitude shifts.

Magdalena Yoder, chaste and abstemious proprietor of the Pennsylvania Dutch Inn, agrees to let a Hollywood crew film at the inn. But when the assistant director is found pinned to a barn post with a farming tool, dimwitted local police chief Marvin Stoltzfus fingers Magdalena as his prime suspect. Now it's time for Magdalena to use her extraordinary Amish sleuthing skills to reveal the real killer.